Article 28. Rights of users

Users have the following rights:

to use the services of public telecommunication networks;

to connect their user devices to public telecommunication networks on the basis of the conditions and in the manner established by legislation;

to demand timely and quality services from operators and providers in accordance with established rules;

to freely choose operators and providers if technical capabilities exist;

to use specific tariff plans for certain services for their intended purpose in accordance with the conditions established by the operator;

to refuse telecommunications services in the event that the operator and provider violate the conditions agreed upon in the contract;

to demand compensation for damages and compensation for moral harm caused as a result of non-provision of telecommunications services or provision of services of improper quality;

to appeal to the competent state bodies or the court in the event of a violation of their rights.

Users may also have other rights in accordance with legislation.