Article 27. Obligations of operators and providers

Operators and providers must:

carry out activities in the field of telecommunications in accordance with license requirements and conditions, as well as established rules;

ensure that the quality of provided services complies with the requirements of legislation and regulatory documents in the field of technical regulation;

indicate the methods for evaluating the quality of provided services in open sources;

observe the secrecy of all types of conversations and messages transmitted through telecommunication networks;

provide users with timely and full information about the conditions and procedure for providing services, including changes in tariffs for telecommunications services;

consistently develop and expand their networks in accordance with legislation, as well as license requirements and conditions, in agreement with the competent state body;

compensate users for damages caused as a result of non-fulfillment or improper fulfillment of contracts for the provision of telecommunications services, as well as a result of non-provision of services or provision of services of improper quality, in accordance with legislation;

provide information about the services they provide free of charge, as well as accept appeals from subscribers through the subscriber support center free of charge and ensure their execution.

Operators and providers may also have other obligations in accordance with legislation.