Article 19. Review of statements from natural and legal persons by the Ombudsman

The Ombudsman shall review statements delivered in the form of petitions, submissions and complaints. The Ombudsman shall review complaints in accordance with the procedure established by this Law, while petitions and submissions are considered in accordance with the procedure established by the Law of the Republic of Uzbekistan "On Statements by the Natural and Legal Persons".

The Ombudsman shall consider the complaints from citizens of the Republic of Uzbekistan, foreign citizens and stateless persons residing in the Republic of Uzbekistan, legal persons in the respect of the actions or omissions by the institutions or public officials that violate human rights and freedoms, and shall be entitled to undertake own investigation.

The Ombudsman shall accept for consideration complaints from a third party, including non-governmental non-profit institutions, in respect of violations of rights, freedoms and legitimate interests of a specific person or group of persons, subject to their consent.

Complaints may be lodged orally, in writing or electronically.

The Ombudsman shall receive natural persons and representatives of legal persons in person, as well as conduct outdoor visits to receive natural persons and representatives of legal persons in accordance with reception schedules.

The reception schedules for natural persons and representatives of legal persons, information on time, venue and pre-registration, a procedure for receiving natural persons and representatives of legal persons shall be communicated to the concerned parties by means of publication on the official webpage of the Ombudsman, as well as by placement in public places on stands or other technical tools in his or her office premises.

The Ombudsman shall not consider the issues within the mandate of a court, as well as statements from natural persons concerning the actions (omissions) of other natural persons that violate their rights, freedoms and legitimate interests.

Anonymous statements shall not be subject to consideration by the Ombudsman.