Article 15. Procedure for the free elimination of defects in goods

Defects found in the product during the warranty period must be eliminated free of charge by the seller within twenty days, and by the manufacturer within ten days from the date of the relevant demand by the consumer.

The consumer has the right to present to the manufacturer a demand for the free elimination of defects in the goods after the warranty period. Such requirement can be presented within the established service life, and if the service life is not established - within ten years, if the product revealed significant defects made through the fault of the manufacturer.

At the request of the consumer for the period of repair of durable goods, within three days after the presentation of the goods with defects, they are provided (with delivery by the seller or his/her representative at the expense of the seller) goods of the same brand (model). The manufacturer together with the seller on a contractual basis are required to provide for this an exchange fund of goods. The list of durable goods to which these requirements do not apply is established by the Government of the Republic of Uzbekistan.

In the case of a requirement to eliminate defects in the product, the warranty period of its operation is extended by the time during which the product could not be used by the consumer. The indicated time is calculated from the date of the consumerʼs request to eliminate the defects.

The seller (manufacturer) pays the consumer a penalty (surcharge) in the amount of one percent of the price of the goods for each day of delay in fulfilling the buyer's demand for the provision of similar goods for the period of repair, as well as for each day of delay in eliminating defects beyond the time period arising from the contract.