Article 14. Procedure for the replacement of goods with defects

If a consumer detects manufacturing, structural, compositional or other defects in a product, the seller (manufacturer) must replace it with a product of a similar brand (model) within seven days, and if necessary, an additional check by the seller (manufacturer) of the quality of the goods - within twenty days from the moment the customer makes a claim.

In the absence of goods of a similar brand (model), the consumer's demand for a replacement is subject to satisfaction within a month from the date of the claim. For desert and remote areas, areas of periodic delivery, such requirement of the consumer is subject to satisfaction by the time required for the next delivery of goods to these areas, but not more than two months.

For each day of violation of these terms, the seller (manufacturer) pays to the consumer at the same time as the replacement of the replaced product the penalty (surcharge) in the amount of one percent of the price of the goods.

With the consent of the consumer, the seller is obliged to replace goods with defects with the same goods of another brand (model) with the corresponding recalculation of the purchase price.