Article 13. Consumer rights when selling goods with defects

A consumer to whom goods with defects are sold, if this was not agreed upon at the conclusion of the contract, has the right, at his/her choice, to demand:

replacement of a good quality product of a similar brand (model);

replacements for the same product of another brand (model) with the corresponding recalculation of the purchase price;

freely elimination of defects in goods or replacement of expenses for correction of defects by a consumer or a third party;

a commensurate reduction in the purchase price;

cancellation of the contract with compensation for losses incurred.

The consumer may apply these rights if defects are discovered during:

warranty period or expiration date of the goods;

six months for goods for which warranty periods and expiration date have not been established;

two years from the date of transfer of real estate to the consumer, if longer periods are not provided for by contract;

the period established by the Government of the Republic of Uzbekistan for seasonal goods.

If a consumer detects defects in products sold to him/her, which are included as independent elements in sets, headsets, kits, complexes and having independent prices, he/she is entitled to present the requirements provided for in part one of this article, both with regard to the entire set, headset, set, complex, and self-contained elements having disadvantages.

The requirements set forth in the first part of this article are presented by the consumer to the seller.

The consumerʼs claims shall be considered upon presentation of a cash receipt, sales receipt, or other document (evidence) confirming the purchase, and, in the case of goods for which a warranty period has been established, a duly completed technical passport or another document substituting for it.

Defects found in the product are eliminated by the manufacturer. The relationship between the manufacturer and the seller is regulated by the contract.

If the consumer loses the technical passport, its restoration is carried out in accordance with law.