Article 49. Consideration of demands and claims

In the event of a violation of obligations for the transportation of passengers, baggage, freight-baggage, cargo, postal, and courier shipments, passengers, consignors (senders), and consignees (recipients) are entitled to submit demands and claims to the relevant public railway transport enterprises and the carrier in the manner and within the timeframes established by legislation.

Claims arising from the transportation process may be filed against a public railway transport enterprise or carrier in the event that the enterprise or carrier refuses to satisfy the demand in full or in part, or if no response is received from the enterprise or carrier after the expiration of the timeframe for considering the demand.

The statute of limitations is:

one year for contracts for the transportation of cargo, postal, and courier shipments;

six months for contracts for the transportation of passengers, baggage, and freight-baggage.

The statute of limitations is calculated from the day following the occurrence of the event that serves as the basis for filing the claim.

For demands arising from obligations to deliver cargo not related to a transportation contract, the statute of limitations is two months, calculated from the date the delivery period expires.

Specific features of the consideration of demands and claims regarding transportation by railway transport, as well as the timeframes for submitting demands arising during the transportation of passengers, baggage, freight-baggage, cargo, postal, and courier shipments to public railway transport enterprises and the carrier, are provided for in the Railway Transport Charter and in agreements (contracts) on transportation by railway transport in international communications.