Article 20. Organization of the transportation of passengers, baggage, and freight-baggage

Under the passenger transportation contract, the public railway transport enterprise or the carrier undertakes to transport the passenger to the destination, providing them with a seat on the train according to the travel document (ticket), and the passenger is obliged to pay the fare.

Under the contract for the carriage of baggage or freight-baggage, the public railway transport enterprise or the carrier is obliged to transport the baggage or freight-baggage to the destination, and the passenger (sender) is obliged to pay for its carriage.

The contract for the carriage of a passenger is executed with a travel document (ticket), for the carriage of baggage — with a baggage receipt, and for the carriage of freight-baggage — with a freight-baggage receipt.

Public railway transport enterprises and the carrier are obliged to ensure the sale of the travel document (ticket) to the destination station specified by the passenger. The public railway transport enterprise or the carrier may organize the sale of travel documents (tickets) through ticket offices, electronic terminals, and the official website on the global information network Internet in the manner established by the Rules for the carriage of passengers, baggage, and freight-baggage by railway transport of the Republic of Uzbekistan.

A public railway transport enterprise or carrier that fails to provide a seat to a passenger according to the travel document (ticket) or refuses to continue transportation, or fails to deliver baggage and freight-baggage to the indicated destination according to the baggage and freight-baggage receipts, is obliged to deliver the passenger, baggage, and freight-baggage to the destination at its own expense or compensate the passenger (sender) for all damages caused due to the improper fulfillment of the transportation contract.

Passengers must be provided with timely and reliable information on the time of departure and arrival of trains, the cost of travel, the carriage of baggage and freight-baggage, the operating hours of railway ticket offices, storage rooms located in terminal premises, the services provided to passengers, as well as other necessary information on the work of public railway transport enterprises.

To protect the lives and health of passengers and railway transport workers and to ensure the safety of railway transportation, authorized bodies may, in the established manner, carry out the inspection of hand luggage, baggage, and the personal inspection of passengers and other persons at the entrance to the terminal. If an inspection is refused, entry to the terminal is prohibited, and passengers are not allowed for transportation.