Article 27. Rights and Obligations of the Assistance

The assistance shall have the right to:

independently conclude a contract with insurers for the provision of assistance services;

refuse to provide assistance services if the insurer fails to provide all the information necessary for the provision of assistance services;

in accordance with the established procedure, involve relevant specialists in the provision of assistance services.

The assistance may also have other rights in accordance with the legislation and its signed contracts.

The assistance shall be obliged to:

comply with the requirements of the legislation on insurance activities;

organize round-the-clock reception of messages from insurants (insured persons) about insured events and provide insurants (insured persons) with the necessary assistance within the framework of the insurance contract on the basis of the presented insurance policy;

take measures to consider and settle insured events;

at the request of the authorized state body, provide the information established by the legislation.

The assistance may also have other obligations in accordance with the legislation and its signed contracts.