Article 12. Consumer right to safety of goods (work, services)

The consumer has the right to guarantee that the goods (work, service) he/she has purchased are manufactured or performed in compliance with sanitary and hygienic requirements, including radiological, anti-epidemic and other applicable norms and rules, and is safe for his/her life, health, environment, and also does not harm his/her property.

Requirements for the safety of goods (work, services) for life, health, property of consumers and the environment are determined by law.

The manufacturer (executor) is obliged to ensure the safety of the goods (work, services) during the specified period of its service or expiration date, and if it is not established, within ten years from the date of sale of the goods (work) to the consumer.

For the release of goods (work, services) that pose a danger to life, health, property of consumers and the environment, in accordance with the legislation shall be responsible:

manufacturer (executor);

body that approved the regulatory documentation;

body issued the certificate of conformity;

health protection, ecology and environmental protection, veterinary services or other bodies that authorized the release or sale of dangerous goods (work, services).

Damage caused to the life, health or property of the consumer as a result of the failure to ensure the safety of the goods (work, service) shall be compensated in accordance with article 20 of this Law.

If compliance with special rules is necessary for the safe use of the goods (work, services) or their transportation and storage, the manufacturer (executor) is required to develop such rules, the seller (executor) must disseminate them to the attention of the consumer.

If it is detected that the use, storage, transportation or disposal of goods, the results of work (services) cause or may cause harm to life, health, property of the consumer or the environment, the manufacturer (executor, seller) is obliged to immediately suspend their production (performance, sale) until eliminate the causes of harm, take measures to remove them from circulation and to withdraw from consumers.

If it is impossible to eliminate the causes of harm, the manufacturer (executor, seller) is obliged to remove such goods from production, to stop performing work and providing services, while medical, food and household chemicals must be disposed of by the seller or manufacturer. If seller or manufacturer (executor) does not fulfill these obligations, the removal of goods from production, the cessation of performing work and providing services, their withdrawal from circulation and from consumers is carried out by order of government bodies that control the safety and quality of goods (work, services).