Article 18. Procedure and Terms for Processing a Claim

The business entity receiving a claim is obliged to reply it within fifteen days from the date of receipt of the claim.

The response to the claim is signed by the head or deputy head of the business entity and sealed (if there is a seal).

The response to the claim is sent by registered or prepaid postage letter, by telegraph, teletype, as well as using other means of communication, by establishing its sender with the notification of the recipient, or handed over upon receipt acknowledgment.

In case of full or partial recognition of the claim, the business entity voluntarily makes payment of the recognized amount to the entitled party.

If the acknowledgment of the claim does not indicate the transfer of the recognized amount, the claimant has the right, within twenty days upon receipt of the reply, to submit to the bank an order to write off the amount recognized by the debtor incontestably. The debtorʼs response shall be attached to the order.