Article 17. The Procedure for Lodging Claims

The business entity whose rights and legitimate interests are violated, shall have the right to lodge a claim against the business entity that violated these rights and interests.

The claim is made in writing.

The claims include:

the name of the business entity that made the claim, and of the business entity that is subject to the claim;

filing date and claim number;

the circumstances forming the basis for the claim;

evidence confirming the circumstances of the claim;

the applicant's requirements;

the amount of the claim and its calculation, payment and postal details of the applicant;

list of documents attached to the claim.

The claim is signed by the head or deputy head of the business entity.

The claim is sent by registered or postage prepaid letter, by telegraph, teletype, as well as using other means of communication, by establishing its sender with notification of the recipient, or handed over upon signed receipt.

The procedure and terms for claims against transport and communication business entities arising from the carriage of goods and operations for the provision of communication services are established by law.