On additional measures to simplify the public services delivery, reduce bureaucratic barriers and develop a national system for the delivery of public services (DP-113-son)

20.04.2022

DECREE

OF THE PRESIDENT OF THE REPUBLIC OF UZBEKISTAN

Systematic work is being carried out in the republic aimed at eliminating bureaucracy, red tape and other administrative barriers in the delivery of public services, a radical reduction in outdated procedures that do not meet modern requirements.

In particular, the requirement for the population and business entities to provide 73 types of certificates and documents was canceled, a system was introduced for obtaining relevant information by state bodies with using the interdepartmental integration platform of the Electronic Government system.

Along with this, it is necessary to consistently continue work to increase the scale of public services delivery to the population in a convenient and accessible form, to avoid unnecessary visits by citizens to various departments, and to reliably protect information available in the information systems of state bodies.

In order to increase the scale of the public services delivery to natural persons and legal entities, expand the possibility of remote independent access for the population to electronic public services, as well as the formation of an inclusive environment by creating equal conditions for all in this direction, hereby I decree:

1. Starting August 1, 2022:

a) to implement the Mobile-ID (hereinafter referred to as Mobile-ID) system for identifying natural persons in addition to the existing system and means of identification for using public services;

b) to establish the procedure in accordance with which:

Mobile-ID system shall be deemed an integral part of the Unified Information System for Identification of Users of the Electronic Government System, which provides for the identification of a person by means of mobile phone number;

identification of a person using the Mobile-ID system shall be carried out at the request of citizens by public service centers (hereinafter referred to as centers) or notary offices or through the mobile application of the Single Portal of Interactive Public Services (hereinafter referred to as SPIPS);

when a citizen applies directly to the Center or a notary's office for identification using the Mobile-ID system, an original identity document shall be presented, while an employee of the Center or a notary's office shall photograph the citizen's face in digital format, take fingerprints of hands in electronic form, and the number of the mobile phone of this citizen shall be linked without consideration to their personal account on the SPIPS;

when a citizen uses the SPIPS mobile application for identification using the Mobile-ID system, the method of remote biometric identification (Face-ID) or an electronic digital signature in the ID-card shall be used, and their mobile phone number shall be linked to a personal account on the SPIPS without consideration;

identification of citizens directly by the Centers or notary offices using the Mobile-ID system shall be carried out until December 31, 2022 — without charging a fee, and starting from January 1, 2023 — with a one-time fee of 2 percent of the base calculated value;

users of the Mobile-ID system can use all public services (except for financial ones) without using an electronic digital signature;

all notifications which are sent to the citizen's personal account at SPIPS shall be sent at their request and on the basis of established payments in the form of SMS messages to the mobile phone number identified using the Mobile-ID system.

2. To determine that the expenses associated with the implementation and further technical support of the Mobile-ID system shall be covered by the Public Services Development Fund of the Ministry of Justice and extra-budgetary funds of the Ministry for the Development of Information Technologies and Communications or other sources not prohibited by acts of legislation, in an equal share.

3. To determine the following priority areas of activity of the Ministry of Justice for the next five years upon implementing the tasks for public services delivery to the population and business entities:

modernization of the national system for the public services delivery on the principle of “Citizen in the center of attention in the delivery of public services” (Citizen — centric service);

expanding the capabilities of information and communication technologies used in the activities of the centers, a sharp increase in the level of use of electronic public services by the population and paperless office work;

optimization of each public service based on Business Process Reengineering methods, including the full application of the “one stop shop” principle in practice by minimizing the time limits and required documents;

introduction of new types of public services, as well as the merger or abolition of public services that have lost their relevance, coming out from the ongoing state of socio-economic and technological development, as well as the needs and requirements of the population and business entities;

creation of an inclusive environment in the public services delivery to persons with disabilities;

expanding the practice of delivering proactive public services at the initiative of state bodies, as well as interconnected composite public services per a single application;

creation of the necessary conditions for self-service, regular improvement of the skills of independent use of public services among the population and business entities.

4. To approve:

National Strategy for Modernization and Accelerated Development of the System for the Public Services Delivery for 2022 — 2026 in accordance with Annex No. 1;

“Roadmap” for the implementation in 2022-2023 of the National Strategy for the Modernization and Accelerated Development of the System for the Public Services Delivery for 2022 — 2026 in accordance with Annex No. 2;

List of licenses and permits, certain requirements and conditions of which shall be canceled from July 1, 2022, in accordance with Annex No. 3;

List of public services which do not require confirmation by an electronic digital signature on the Single Portal of Interactive Public Services from June 1, 2022, in accordance with Annex No. 4;

Schedule for the integration of information systems of state bodies and organizations into the electronic notification system for public services provided to the public and business entities within the framework of the Electronic Government, in accordance with Annex No. 5;

Schedule for the phased integration of information systems and databases of state bodies authorized to conduct and consider cases on administrative offenses into the Unified Billing System in accordance with Annex No. 6;

Targets (indicators) for the accelerated development of the system for the public services delivery in 2022 — 2026 in accordance with Annex No. 7.

5. To establish that from July 1, 2022, requesting by utility organizations from the population, including business entities, of information and documents provided for in paragraph 4 of the Decree of the President of the Republic of Uzbekistan dated March 23, 2021 No. UP-6191 and paragraph 5 of the Decree of the President of the Republic of Uzbekistan dated July 24, 2021 No. UP-6269, shall be canceled.

To Regional Electric Networks JSC, Khududgaztaminot JSC, Uzsuvtaminot JSC and Toshissikkuvvati State Unitary Enterprise, together with the Ministry for the Development of Information Technologies and Communications, by June 1, 2022, to ensure the integration of their information systems with the Digital Data Platform operating within the framework of Electronic Government systems.

6. In order to improve the quality of services and create the most favorable conditions for citizens and the private sector, to ensure, from September 1, 2022, access for the following non-governmental organizations to information that can be obtained through the Electronic Government system:

commercial banks;

telecommunications organizations;

private medical institutions;

non-state educational organizations;

insurance organizations.

To determine that non-governmental organizations which have received permission to use the Electronic Government system shall be required to take the necessary organizational and technical measures for protecting personal data and not disclosing it to third parties. In this respect, compliance with the requirements of acts of legislation on personal data shall be deemed one of the requirements and conditions of the relevant license.

7. To the Ministry for the Development of Information Technologies and Communications:

within a month, to develop a Digital Data Platform that shall provide information to non-governmental organizations within the framework of the Electronic Government system;

within two months, to submit to the Cabinet of Ministers a draft normative legal act providing for the connection of non-governmental organizations to the Digital Data Platform, as well as the provision of data available in the information systems of all state bodies and organizations to non-governmental organizations exclusively through the Digital Data Platform;

by June 1, 2022, to create the possibility of using the public services specified in Annex No. 4 to the present Decree, without confirmation through an electronic digital signature on the SPIPS;

by August 1, 2022, to implement organizational and technical measures to introduce the Mobile-ID system for the use of public services, as well as a new procedure for submitting personal data using the Electronic Government system.

8. In order to ensure confidentiality and reliable protection of personal data, from August 1, 2022, to introduce the procedure for obtaining personal data using the Electronic Government system, in accordance with which:

upon requesting personal data by state bodies through the Electronic Government system, these data shall be sent to the personal account on the SPIPS or to the subject's mobile phone number identified through the Mobile-ID system (except for cases that include state secrets and information access to which is restricted in accordance with the legislation);

upon performing work and providing services by economic associations, state organizations and institutions, non-governmental organizations that have received permission to use the Electronic Government system, personal data shall be submitted through the Electronic Government system with the consent of their subject. In this respect, personal data shall be submitted to the relevant organization through the Electronic Government system after receiving confirmation from the personal account at the SPIPS or the mobile phone number of the personal data subject identified through the Mobile-ID system.

To the State Center for Personalization, together with the Ministry of Justice, within three months, to submit proposals to the Cabinet of Ministers on establishing the framework and restrictions on the use of personal data through the Electronic Government system based on the powers, functions and activities of state bodies and other organizations.

9. To establish a procedure according to which, from June 1, 2022:

members of families included in the Social Register and young people included in the “Youth Register” shall be exempt from the fees charged for participation in entrance tests conducted for admissi;

self-service places shall be created in the centers for the use of electronic public services by the population and business entities. In this respect, at least one of the operators operating in the centers shall be involved in providing direct assistance to persons wishing to independently use public services;

upon making payments collected for the use of public services through the branches of commercial banks located in the centers, in cash or non-cash form, a separate fee for the amount of a commercial bank commission in the amount of up to two percent shall not be charged (with the exception of state duty payments). In this respect, the commissions of a commercial bank shall be transferred at the expense of the fee charged for the use of services, with a proportional decrease in the amounts sent to each of the recipients;

officials and responsible employees of organizations, regardless of their organizational and legal form, which are entrusted with the functions of providing public services or implementing other administrative procedures, shall be responsible for violation of acts of legislation in the field of public services delivery.

10. To the Ministry of Justice, by July 1, 2022:

together with the Ministry for the Development of Information Technologies and Communications, the Center for the Development of Electronic Technologies and the State Center for Personalization, to submit to the Cabinet of Ministers a draft normative legal act on the introduction of a procedure for identifying a person through the Mobile-ID system;

to hold a tender for placement in the centers for up to five years without charging rent of branches of commercial banks that accept payments for public services;

to submit proposals to the Cabinet of Ministers on amendments and additions to acts of legislation arising from the present Decree.

11. To make amendments and additions to certain acts of the President of the Republic of Uzbekistan in accordance with Annex No. 8.

12. To invalidate certain acts of the President of the Republic of Uzbekistan in accordance with Annex No. 9.

13. To the National Television and Radio Company of Uzbekistan, together with the Agency for Information and Mass Communications and the National News Agency of Uzbekistan, to ensure wide coverage in the media of the essence and content of the present Decree.

14. To assign to the Minister of Justice R.K. Davletov and the Minister for the Development of Information Technologies and Communications Sh.Kh. Shermatov personal responsibility for the effective organization of the implementation of the present Decree.

To entrust the Prime Minister of the Republic of Uzbekistan A.N. Aripov to discuss the implementation of this Decree, coordination and control over the activities of the bodies responsible for its implementation.

To inform the President of the Republic of Uzbekistan about the effectiveness of the measures taken by November 1, 2022.

President of the Republic of Uzbekistan SH. MIRZIYOYEV

Tashkent,

April 20, 2022

No. DP-113

ANNEX No. 1 to the Decree of the President of the Republic of Uzbekistan dated April 20, 2022 No. DP-113

NATIONAL STRATEGY

for Modernization and Accelerated Development of Public Services Delivery System for 2022 — 2026

The National Strategy for the Modernization and Accelerated Development of the Public Services Delivery System for 2022 — 2026 (hereinafter referred to as the Strategy) has been developed in accordance with the Decree of the President of the Republic of Uzbekistan dated July 24, 2021 No. UP-6269 “On measures to improve the infrastructure for the public services delivery and expand population access to public services”.

The strategy shall define the goals, objectives and priority areas for the modernization and accelerated development of the public service delivery system, with account taken of the current state of the public services delivery and the best practices of foreign countries in that area based on the principle of “Citizen in the center of attention in the delivery of public services” (Citizen — centric service).

Chapter 1. General Provisions

Further improvement of the public service delivery system plays an important role in minimizing the human factor in the interaction of the population with government agencies, reducing bureaucratic processes, reducing the time and costs of service users, and ensuring transparency and openness of administrative procedures.

In the state policy pursued to expand the range of provision of electronic public services, one of the priority tasks shall be further improvement of the favorable business environment in the country, to deliver users high-quality and efficient public services.

The Ministry of Justice and the Ministry for the Development of Information Technologies and Communications of the Republic of Uzbekistan, together with other authorized bodies, shall ensure the implementation of the present Strategy.

For the implementation of the Strategy:

road maps shall be developed and the measures defined in them shall be implemented;

analysis of the activities of authorized state bodies and organizations in the field of public services delivery shall be carried out;

public services delivery processes shall be optimized through using business process reengineering (BPR) methods;

social surveys shall be conducted among the population;

the material and technical base of public services centers shall be strengthened;

information and communication technologies used in the public services delivery shall be improved.

Chapter 2. Description of Current Situation and Existing Problems

As a result of reforms carried out over recent years in the system of public services delivery, a modern infrastructure has been created to deliver convenient and responsive public services to the population and business entities.

In order to ensure the transition of the national system for the public services delivery to the population to a qualitatively new level, public service centers (hereinafter referred to as the Center) were created in each district (city) in 2017.

As a result of reforming the system for the public services delivery, 172 public services, out of more than 750 public services, have been delivered through the Centers, 308 public serviced delivered through the Single Portal of Interactive Public Services of the Republic of Uzbekistan (hereinafter referred to as SPIPS) and the information system “License” in an interactive form.

Up to date, more than 32 million services have been provided to natural persons and legal entities through 207 Centers and 141 of their branches.

The total period for the public services delivery has been reduced from almost 787 days to 471 days. In the field of entrepreneurship, 132 licensing and permit procedures have been cancelled.

In order to create convenience for the population, a procedure has been introduced for using public services on an extraterritorial basis, and the practice of demanding 73 types of documents and certificates from citizens and entrepreneurs by state bodies has also been canceled.

As a result of the introduction of new forms of rendering public services, the provision of 17 public services in a composite form has been established.

As a result of the introduction of the public services delivery through the Centers, more than 200 procedures have been revised and simplified.

At the same time, there are the following systemic problems that negatively affect the further development of the system for public services delivery:

most of the existing public services are still provided to the population in the traditional form, and not electronically;

normative legal acts regulating the public services delivery do not correspond to modern forms of the public services delivery and the principles of administrative procedures, and the practice of establishment of the procedure for the public services delivery through intradepartmental acts is still retained;

applicants still face excessive efforts in connection with the refusal of authorized bodies providing public services to apply priority rights and benefits established by other acts of legislation, motivating this only by compliance with official rules and requirements;

work on the systematization of normative legal acts that determine the grounds for the public services delivery with similar procedures has not been put into practice at the proper level, what leads to an artificial increase in the number of acts of legislation;

in the unified register of public services there are still public services duplicating each other, several services that are in fact part of one service, as well as public services that have lost their relevance;

fees for the public services delivery by the competent authorities are charged in excess of the costs incurred by them for the provision of these services;

causes of systematic violations of the procedure for the public services delivery by the competent authorities providing certain public services remain unresolved;

restoration of the violated rights of natural persons and legal entities takes a long time due to the lack of mechanisms for pre-trial appeal of illegal actions and decisions of the competent authorities when these authorities violate the procedures for the public services delivery;

insufficient provision with modern information and communication technologies or the lack of information systems in the lower organizations of the authorized bodies in the regions does not allow the full provision of interactive public services;

number of competent authorities do not identify or determine the employees who are personally responsible for the public services delivery, what negatively affects the quality of public services provided;

due to the lack of alternative ways of identifying a person, the identification process when using public services by citizens remains largely dependent on an electronic digital signature;

low Internet speed across the country and the fact that the fiber-optic network does not reach remote areas lead to low performance in the delivery of electronic public services;

lack of digitization of most of the information used in the public services delivery limits the level of access to all the capabilities of the Electronic Government system;

mobile application for public services does not fully cover the services in demand, and it is not possible to use this application until the completion of the service, and therefore the scale of independent self-use of electronic public services remains low;

authorities for the public services delivery have not created the necessary infrastructure for persons with disabilities, as a result of which the applicants face inconvenience in accessing services in the social sphere;

lack of systematic work on development of the knowledge and skills of the population to get remote electronic access to public services leads to long queues at the Centers and hinders the introduction of new types of services that are in demand;

due to the insufficient qualification of employees providing public services, or their specialization in a certain area, the quality of public services remains low;

complexity of the processes for issuing some acts of civil status registration and the fact that they still depend on the human factor and are not transparent create unnecessary difficulties for the population in this area.

Chapter 3. Goals, Objectives and Principles of Strategy

The Strategy shall pursue the goal to increase the range of public services delivery in easy-to-use, convenient and transparent forms for natural persons and legal entities, expand the possibility of independent remote use of electronic public services and create an inclusive environment by ensuring equal conditions for all in the public services delivery.

For achievement of that goal, the main objectives of the Strategy shall be:

providing convenient ways to apply for public services;

regulatory impact assessment of the Centers and SPIPS by simplifying their procedures before introducing new services, mainly through the organization of pilot services in a specific region;

determination of effective mechanisms for reliable pre-trial protection of violated rights of natural persons and legal entities;

improvement of the SPIPS mobile application and expansion of the possibilities of using popular services through this application;

improving the position of the Republic of Uzbekistan in international rankings in the field of Electronic Government, the development of public services;

increasing the efficiency of the Centers;

phased transfer of some public services to the private sector.

The Strategy shall be based on the following principles:

Citizen shall be in the center of attention in the public services delivery (Citizen — centric service). This principle implies that the organizational and legal mechanism of public services will be created with maximum convenience for the user. This, in turn, requires the active participation of users in the implementation and improvement of public services.

Creating high social value at low cost. In order to ensure a high level of user satisfaction in the public services delivery, the state must effectively use advanced management technologies, public-private partnerships and the principles of a market economy.

Innovative development of public services. It is necessary to use a mechanism for introducing innovations, monitoring, quality control and making timely operational adjustments to the system of public services.

Legal purity and safety. The public services delivery must be carried out in accordance with the legislation, administrative procedures and reliable guarantees of control over the legality of relevant decisions and actions.

Chapter 4. Priority Directions of Strategy

The Strategy shall provide for the following priority areas:

improving the legal framework governing the public services delivery and improving the efficiency of administrative procedures;

wide introduction of modern information and communication technologies in the sphere, expansion of interdepartmental electronic interaction in the public services delivery, digitization of existing databases and ensuring the security of confidential information;

introduction of new types and forms of public services, improving the usability of services and scientific and practical analysis of the services provided;

further increasing the responsibility of authorized bodies in the public services delivery, the development of effective mechanisms for ensuring the timely services delivery to the population and social protection of workers;

improvement of Uzbekistan's positions in international rankings and development of international cooperation.

§ 1. Improving Legal Framework Governing Public Services Delivery and Increasing Efficiency of Administrative Procedures

For improvement of the legal framework for the public services delivery and increasing the efficiency of administrative procedures, the following measures shall be envisaged:

revision of normative legal acts regulating the public services delivery, based on the principles of administrative procedures and bringing them into line with these principles;

systematization of normative legal acts regulating the public services delivery, and optimization of their quantity;

determination of procedures for the public services delivery provided on the basis of departmental regulations or internal documents, at the level of a Government resolution;

optimization of procedures for the public services delivery using business process reengineering (BPR) methods;

taking steps to bring the fees charged for the processing of applications in line with the costs incurred by the state body;

phased abolition of the procedure for requesting from citizens by authorized state bodies providing public services of information which is in fact available to the state;

ensuring the constant relevance of the Unified Register of Public Services by revising it;

expanding the public services delivery to natural persons and legal entities on the basis of the extraterritorial principle, regardless of their place of residence and location;

preparation of a manual to be used in the development of a draft normative legal act regulating the public services delivery.

§ 2. Widespread Introduction of Modern Information and Communication Technologies, Expansion of Interdepartmental Electronic Interaction in Public Services Delivery and Digitization of Existing Databases, Ensuring Security of Confidential Information

In order to introduce modern information and communication technologies in the field, expand interdepartmental electronic interaction in the public services delivery and digitize existing databases, the following measures shall be envisaged:

implementation of data management processes, their protection, digitization of registers of public services provided;

implementation of the integration of state bodies on the basis of mutual requests only through the platform of interdepartmental integration of the Electronic Government system;

introduction of a unified identification system in the provision of banking, financial and public services;

introduction of alternative methods of identification of person when providing public, banking, social services and passing other administrative procedures (Mobile-ID, identification through a bank plastic card, biometric identification — Face ID, Finger Print);

creation of access to electronic public services for compatriots abroad;

improving the public services delivery through a mobile application. Transfer of identity documents to a mobile application on the principle of “documents are in the phone” and the introduction of their identification through a QR code (matrix barcode);

establishing the provision of an electronic digital signature for natural persons and legal entities using algorithms that meet the requirements of international standards;

transformation of office work in the field of civil registry offices into a “paperless” form;

introduction of innovative approaches to the public services delivery through digital transformation based on blockchain technologies;

creating the possibility of making electronic payments for all services, provided on a paid basis, in the Unified Register of Public Services;

introduction of a mechanism for determining the overall index of user satisfaction in the context of Centers, districts, regions and the republic;

improvement of the SPIPS mobile application according to the principle “from website to mobile application” (from web to app), as well as expanding the use of popular services through this application;

introduction of the practice of affixing a special stamp “Apostille” in electronic form on official documents issued by the competent state bodies on the territory of the Republic of Uzbekistan for natural persons and legal entities;

implementation of projects for the development of information systems on the basis of public-private partnership;

formation of a unified register of addresses, which shall include all real estate, land plots and other objects. In this respect, the introduction of the practice of mandatory entry of the cadastral number and “geomacon” (geolocation) code of real estate as an integral part of the register. Also, before the commissioning of any newly constructed building-structure or a new street, to introduce a procedure for making changes exclusively to the unified register of addresses;

providing consultations and explanations to the population on emerging issues of public services delivery within 24 hours with the widespread introduction of information and communication tools (chat, bot, helpline, etc.);

introduction of a rating system for the activities of state bodies based on applications received through the Centers, information portals, call centers;

introduction of mechanisms for the provision of certain electronic public services in demand for the population and business entities through mobile applications of commercial banks and mobile operators;

creation of an opportunity for users to receive free of charge documents issued as a result of the provision of all types of public services from a personal account in the SPIPS;

creating the possibility of paying for public services in foreign currency through an international payment card at the choice of the applicant;

introduction of a procedure for sending services results to applicants on their mobile phones when receiving public services;

introduction of mandatory use of classifiers and identifiers developed directly by authorized bodies in all information systems used in the public services delivery. Taking measures to unify the currently used classifiers in the information systems of all ministries and departments;

digitization of personal data in the databases of state bodies using the capabilities of citizens;

phased creation of free Wi-Fi zones in the Centers;

revision and refinement of the information system “Unified Electronic Archive of the Civil Registry Office” in a user-friendly form;

taking appropriate measures to restrict the access of a dismissed employee to the system by integrating information systems related to the system of the interdepartmental hardware and software complex “Unified National Labor System”.

§ 3. Introduction of New Types and Forms of Public Services, Improving Usability of Services and Scientific and Practical Analysis of Services Provided

In the field of introducing new types and forms of public services, improving the usability of services and scientific and practical analysis of the services provided, the implementation of the following measures shall be envisaged:

introduction of new types of public services based on the current state of socio-economic and technological development, the needs and necessities of the population and business entities, as well as taking measures to merge or abolish public services that have lost their relevance;

introduction of the provision of proactive public services at the initiative of state bodies, providing for offering citizens the opportunity to use the necessary services in specific cases;

expanding the provision of interconnected public services in a composite form based on a single request from a citizen;

creating the necessary conditions for self-service in the Centers and improving the skills of the population in the independent use of public services;

creation of an inclusive environment for the public services delivery to persons with limited physical abilities and disabilities;

examination of persons with disabilities by medical and social expert commissions with on-site visits based on their applications;

full introduction of electronic application to the civil registry office, acceptance of applications for the use of certain services through the Centers and SPIPS;

carrying out a one-time action on registration of births in a simplified manner for persons whose birth is not registered and who do not have a medical certificate of birth;

maintaining all types of civil status records on the basis of a “single act”;

development of the infrastructure for the use of ID-cards issued to natural persons and their widespread use as a means of identification and verification in the public services delivery;

organization of the provision of services in the Centers with their division into separate categories (corridors) depending on the time of provision of services;

introduction of a system for the provision of certain types of public services through commercial banks;

introduction of the public services delivery in a 24-hour mode by installing interactive self-service kiosks in front of the buildings of the Public Service Centers in the city of Nukus and regional centers;

launch of the “DXM drive” service in the Centers, which will allow user to quickly receive the service without leaving a vehicle;

increasing the range of public services provided in an accelerated manner for an additional fee;

increase in the number of public services provided through post offices;

organizing the provision of remote consulting and certain types of public services to the population by the state institution “Center for the Development of Public Services” via telephone;

identification and scientific analysis of problems arising from the use of public services by various social strata of the population;

expanding access to public services in remote settlements, including ensuring that every family has access to the services provided by the Centers on the principle of “Center — mahalla — citizen” by improving the knowledge and skills of the chairperson of mahalla gatherings of citizens and the population in using public services;

provision of mobile targeted services on the principle of “mahallabay” based on the demand and need for public services of the population living in each mahalla. Increasing the level of satisfaction of the population with public services in this direction;

conducting an analysis of the state of accessibility of public services in all regions of the country and studying the demand for public services of the population living in the regions;

development of requirements, including, among other things, the creation of conditions for users in places where public services are provided, with respect to the availability of minimal equipment, information technology, the appearance of operators, rules of ethical behavior.

§ 4. Further Increasing Responsibility of Authorized Bodies in Public Services Delivery, Development of Effective Mechanisms to Ensure Timely Delivery of Services to Population and Social Protection of Workers

For further increasing the responsibility of authorized bodies in the public services delivery, developing effective mechanisms for ensuring the timely provision of services to the population and social protection of workers, the following measures shall be envisaged:

analysis of the causes in the authorized bodies for the public services delivery of cases of systematic violations of the procedures for the public services delivery, and submission of proposals for their elimination;

introduction of a mechanism for pre-trial appeal of illegal actions and decisions of authorized bodies in case of violation of procedures for the public services delivery;

implementation of measures for the phased transfer of certain services provided by state bodies and organizations to the private sector with a repeated analysis of the procedures for the public services delivery;

introduction of a procedure for notifying the Ministry of Justice on the appointment of a responsible executor for the public services delivery, organizing training in the field of public services within a month after the appointment of an employee to the relevant position;

improving the procedure for assessing the effectiveness and efficiency of public services provided by employees of state bodies and other organizations, as well as introducing an assessment in electronic form;

taking measures for social protection and incentives for employees of the Department for Public Services of the Ministry of Justice and Centers who carry out effective labor activities;

taking measures to transfer the relevant functions to territorial divisions (district and regional) or higher structures based on the workload of the competent authorities in the public services delivery;

conducting by the Ministry of Justice an analysis of the functions, powers and capabilities of authorized bodies in the field of public services delivery, as well as strengthening the capacity of structural divisions of authorized bodies by assessing the level of digitalization of services.

§ 5. Improving Position of Uzbekistan in International Rankings and Development of International Cooperation

In order to improve the position of Uzbekistan in international rankings and develop international cooperation, the following measures shall be envisaged:

regular participation in the ratings of the UN Sustainable Development Goals (SDGs) and World Bankʼs Worldwide Governance Indicators, as well as improving the position of Uzbekistan in them;

improving the position of Uzbekistan in the global Electronic Government index;

expanding the organization of foreign internships, seminars and advanced training courses for employees with the participation of international experts in order to develop the public services delivery;

holding international forums to establish an exchange of experience with leading countries in the field of public services;

establishing cooperation with research institutes (think tanks) engaged in the sphere of public services delivery, research on administrative reforms;

implementation of the second phase of cooperation within the framework of the United Nations Development Program project “Improved Public Service Delivery and Enhanced Governance in Rural Uzbekistan”;

development of bilateral relations with the authorized bodies of advanced countries in the field of public services.

Chapter 5. Results and Targets to be Achieved Within Implementation of Strategy

In order to develop the national system of public services, introduce modern information and communication technologies in the field, increase the level of access to electronic public services, introduce innovative innovations into the system, the Strategy shall provide for the achievement of the following results:

ensuring the coverage by public services of all regions of the country and the effective satisfaction of the demand of the population for public services;

ensuring legal purity on the basis of the revision of normative legal acts regulating the public services delivery;

increasing the level of transition of traditional public services to electronic form up to 80 percent;

increase in the volume of independent use of electronic public services by natural persons and legal entities up to 60 percent;

development of the public services delivery on the basis of self-service;

improving the quality and speed of the public services delivery to natural persons and legal entities by digitizing the necessary archival information;

increase in the quantity of public services provided through the Single Portal of Interactive Public Services, up to 400, through the Centers — up to 300;

improving the position of Uzbekistan in the development rating of "Electronic government" by 20 steps;

improving the place of Uzbekistan in the rankings of the UN Sustainable Development Goals (SDGs) and the World Bank Worldwide Governance Indicators;

bringing the level of information exchange in the public services delivery through the interdepartmental integration platform of the "Electronic Government" system to 90 percent;

bringing the level of digitization of databases used in the public services delivery to 80 percent;

improving the system of identification of natural persons in the public services delivery and the introduction of modern means of identification (Mobile-ID, identification by bank plastic cards, biometric identification — Face ID, Finger Print, etc.);

increasing information transparency in the public services delivery and public control over the activities of state bodies and other departments;

achievement of the public services delivery to business entities only on the principle of “one stop shop”.

ANNEX No. 2 to the Decree of the President of the Republic of Uzbekistan dated April 20, 2022 No. DP-113

«ROAD MAP»

for the implementation in 2022-2023 of the National Strategy for the Modernization and Accelerated Development of the Public Services Delivery System for 2022 — 2026

No. Name of Activities Implementation forms Implementation Time Limits Responsible executors I. Improving the legal framework governing the public services delivery, increasing the efficiency of administrative procedures 1. Clarification of the grounds for refusal for state registration and re-registration of business entities inthe Resolutionof the Cabinet of Ministers as of February 9, 2017 No. 66, including the following: in the absence of information about the address provided by the business entity in the tax and cadastral databases; when a business entity applies with a request to change its organizational and legal form to organizational and legal forms that are not provided for in acts of legislation; if the name of the company chosen by the business entity does not comply with the requirements of theLaw of theRepublic of Uzbekistan “On company names”. Draft Resolution of the Cabinet of Ministers July 2022 Ministry of Justice (R. Davletov), Department for Combating Economic Crimes (D. Rakhimov), Chamber of Commerce and Industry (I. Jasimov) 2. Further improvement of the procedure for organizing individual studying at home for children with disabilities in physical or mental development and in need of long-term treatment.Wherein: cancellation of the submission of an annual document with the provision of long-term medical reports for children who are not able to attend general secondary educational institutions on a permanent basis; after the appeal of parents and persons replacing them to the Medical Advisory Commission (MAC), the implementation of all services by state bodies in a composite manner and the introduction into practice of sending a notification to the child's parents after the adoption of an order to attach a teacher to child; introduction of the procedure for sending the conclusions of the MAC not to the school, but to the district/city unit of public education. Draft normative legal act July 2022 Agency for the Development of Medical and Social Services (A. Inakov), Ministry of Public Education (B. Saidov), Ministry of Health care (B. Musaev), Ministry of Justice (R. Davletov) 3. Improving the procedure for issuing conclusions on the compliance of funds transported from abroad under international agreements on scientific and technical cooperation from international financial institutions, international organizations and foundations, with the goals and objectives of the allocated grants, while: establishing the acceptance of applications for obtaining the relevant conclusions through the SPIPS; reduction in the amount of fees charged for issuing a conclusion and conducting an examination of transported funds and equipment for compliance with the goals and objectives of the allocated grants under international agreements on scientific and technical cooperation from international financial institutions, international organizations and foundationsfrom ten times the size of basic calculated value to one size. Draft normative legal act August 2022 Ministry of Innovative Development (I. Abdurakhmanov) 4. Revision of selective normative legal acts regulating the public services delivery, based on the principles of theLaw of theRepublic of Uzbekistan “On Administrative Procedures” and bringing them into line with these principles.Wherein: the following normative legal acts regulating the public services delivery on the basis of such principles as providing applicants with the opportunity to correct errors in the consideration of an administrative case, the inadmissibility of bureaucratic formalism and the public services delivery through a “one stop shop” are subject to inventory; normative legal acts regulating the public services delivery will be brought into line with the principles of theLaw of theRepublic of Uzbekistan “On Administrative Procedures”. Draft normative legal act November 2022 Ministry of Justice (R. Davletov), interested ministries and departments 5. Systematization (consolidation) and optimization of the number of legal acts regulating the public services delivery in the following areas: issuance of various certificates to natural persons; issuance of qualification certificates. Draft normative legal act March 2023 Ministry of Justice (R. Davletov), interested ministries and departments 6. Development of proposals for expanding the public services delivery to natural persons and legal entities on the basis of the extraterritorial principle, regardless of their place of residence and location by analyzing acts of legislation. Information and analytical paper May 2023 Ministry of Justice (R. Davletov), interested ministries and departments 7. Analysis of the amounts of fees charged for the public services delivery, for their compliance with the costs incurred by the authorized body, and development of proposals to reduce payments. Draft normative legal act August 2023 Ministry of Justice (R. Davletov), Ministry of Finance (T. Ishmetov), interested ministries and departments 8. Ensuring the relevance of the Unified Register of Public Services by forming a single list of public services, eliminating duplicating public services, several services that are an integral part of one service, those that have lost their relevance, as well as including in the register not included before public services and other administrative procedures. Draft normative legal act October 2023 Ministry of Justice (R. Davletov), Ministry for the Development of Information Technologies and Communications (Sh. Shermatov), interested ministries and departments 9. Creation of a manual to be used in the development of a draft normative legal act regulating the public services delivery. Practical activities December 2023 Ministry of Justice (R. Davletov), interested ministries and departments II. Simplifying public services through the application of Business Process Reengineering methods and strengthening existing legal frameworks in 2022-2023 10. Optimization of the procedure for the public services delivery for the recognition and nostrification of documents on obtaining an academic degree in foreign countries through the use of business process reengineering (BPR) methods, the maximum reduction in time limits and necessary documents. Draft normative legal act June 2022 Higher Attestation Commission (A. Yusupov), Ministry of Justice (R. Davletov) 11. Revision of the public service for certification of property imported for own production needs, taking into account the following: reduction of required documents and time limits for the public services delivery; canceling the practice of requesting for additional information from the applicant; issuance of a certificate released as a result of the provision of services with a QR code; implementation of the acceptance of applications, including through the SPIPS. Draft normative legal act July 2022 Ministry of Investment and Foreign Trade (A. Voitov), Ministry of Justice (R. Davletov) 12. Implementation of the provision of a public service to confirm force majeure circumstances (force majeure) through the SPIPS, reduction of the time limits for the public services delivery. Draft normative legal act July 2022 Ministry of Investment and Foreign Trade (A. Voitov), Ministry of Justice (R. Davletov), Ministry for the Development of Information Technologies and Communications (Sh. Shermatov), Chamber of Commerce and Industry (I. Jasimov) 13. Amend theLawof the Republic of Uzbekistan “On Trademarks, Service Marks and Appellations of Origin of Goods” to provide for the following: reduction of the time limits for issuing a trademark certificate, a certificate of the right to use the appellation of origin of goods from 10 to 2 working days; issuance of certificates in electronic form with confirmation of the QR code. Draft normative legal act June 2022 Ministry of Justice (R. Davletov) 14. Development of the Administrative Regulation for the public service delivery for the registration of trademarks and service marks. In this respect, ensuring, basically, automatic (electronic) acceptance of applications through state information systems, with account taken of the requirements of international treaties and setting priority periods. Draft Resolution of the Cabinet of Ministers September 2022 Ministry of Justice (R. Davletov) 15. Complete digitalization of the procedure for issuing a certificate of completion of a mandatory one-year preparation for primary education.Wherein: introduction of automatic submission / entry into the information system of the Ministry of Public Education of information about children who have completed a mandatory one-year preparation for primary education in preparatory groups organized by state and non-state preschool educational organizations, as well as in addition to them; canceling the issuance of certificates on the paper blank, sending an email to the parent with a QR code through special information systems and canceling the issuance of a duplicate. Draft normative legal act August 2022 Ministry of Preschool Education (A. Shin), Ministry of Public Education (B. Saidov), Ministry of Justice (R. Davletov) 16. Development of a legal framework for the public services delivery for the provision of information on the demolition of housing. Draft normative legal act August 2022 Ministry of Construction (B. Zokirov), Cadastre Agency (F. Pulatov), Ministry of Housing and Communal Services (Sh. Hidoyatov), Ministry of Justice (R. Davletov) 17. Optimization of the procedurefor state registration ofagricultural, land reclamation and road construction equipment through business process reengineering (BPR) methods, reduction of time limits and required documents. Draft normative legal act October 2022 Inspectorate for the control of the agro-industrial complex (A. Vahabov), Ministry of Justice (R. Davletov), Ministry for the Development of Information Technologies and Communications (Sh. Shermatov) 18. Reviewing the procedure for registering the birth of children born by unmarried parents. Draft normative legal act November 2022 Ministry of Justice (R. Davletov) 19. Development of a legal framework for the public services delivery for the issuance of conclusions on the redeployment of equipment on inland waterways. Draft normative legal act November 2022 Ministry of Water Resources (Sh. Khamraev), Ministry of Justice (R. Davletov) 20. Digitalization of the service for changing the surname and name of a citizen, taking into account the introduction of a personal identification number of a natural person. Draft normative legal act December 2022 Ministry of Justice (R. Davletov), Ministry of the Internal Affairs (P. Bobozhonov) 21. Optimization of the procedure for allocating subsidies and grants from the State Funds for the Promotion of Employment and Entrepreneurship Support of the Republic of Uzbekistan through business process reengineering (BPR) methods. Draft normative legal act December 2022 Ministry of Employment and Labor Relations (N. Khusanov), Ministry of Economic Development and Poverty Reduction (S. Kholkhuzhaev) 22. Optimization ofthe technical inspectionprocedure for agricultural, land reclamation and road construction equipment through business process reengineering (BPR) methods, introduction of technical inspection by business entities (legal entities). Draft normative legal act January 2023 Inspectorate for the control of the agro-industrial complex (A. Vahabov), Ministry of Justice (R. Davletov), Ministry for the Development of Information Technologies and Communications (Sh. Shermatov) 23. Optimization of the public service for the mandatory registration of real estate lease agreements with the state tax authorities using business process reengineering (BPR) methods and the introduction of this service through the SPIPS. Draft normative legal act January 2023 State Tax Committee (Sh. Kudbiev), Ministry for the Development of Information Technologies and Communications (Sh. Shermatov) 24. Full simplification of the activities of tutorship and guardianship authorities with respect to the appointment, implementation and termination of tutorship and guardianship, including: abolition of the practice of submitting information about orphans and children left without parental care to the Ministry of Public Education, statistical agencies through electronic record maintaining of orphans and children left without parental care; abolition of the practice of submitting data on incapacitated and partially incapacitated citizens to the Ministry of Health, statistical agencies through electronic record maintaining of incapacitated and partially incapacitated citizens; maintaining electronic records of personal documents of persons under tutorship or guardianship; maintaining electronic records of minors placed in state institutions (boarding schools); sending electronic prescriptions for birth registration to the civil registry office in cases where there is no information about the father and mother; maintaining an electronic record of persons wishing to adopt children into a family (patronage), entering concluded agreements into an electronic database; a sharp reduction in the procedures for establishing tutorship and guardianship by obtaining the required documents on the principle of “one stop shop”. Draft normative legal act February 2023 Ministry of Public Education (B. Saidov), Ministry of Health care (B. Musaev), Ministry of Justice (R. Davletov) 25. Development of proposals for optimizing the public services delivery for issuing permits for the right to distribute television and radio products of foreign media on the territory of the Republic of Uzbekistan through business process reengineering (BPR) methods. Analytical paper February 2023 Ministry for the Development of Information Technologies and Communications (Sh. Shermatov), Ministry of Justice (R. Davletov) 26. Development of the legal framework for the public services delivery for the diagnosis of animal diseases, the issuance of conclusions on the assessment of the quality of food, as well as drinking water at livestock facilities. Draft normative legal act February 2023 State Committee for Veterinary Medicine and Livestock Development (B. Norkobilov), Ministry of Justice (R. Davletov) 27. Development of the legal framework for the public services delivery for the coordination of technical projects of mining and processing enterprises. Draft normative legal act March 2023 State Committee for Geology and Mineral Resources (B. Islamov), Ministry of Justice (R. Davletov) 28. Establishing a state environmental examination for activities related to categories III and IV of environmental impact, through the SPIPS and public service centers (hereinafter referred to as the Center). Draft normative legal act March 2023 State Committee for Ecology and Environmental Protection (N. Oblomuradov), Ministry of Justice (R. Davletov), Ministry for the Development of Information Technologies and Communications (Sh. Shermatov) 29. Optimization of the public services delivery for the assignment of the status of breeding farms through the methods of business process reengineering (BPR), the establishment of acceptance of applications through the SPIPS upon provision of these services. Draft normative legal act March 2023 State Committee for Veterinary Medicine and Livestock Development (B. Norkobilov), Ministry of Justice (R. Davletov), Ministry for the Development of Information Technologies and Communications (Sh. Shermatov) 30. Revision and simplification of the procedure for monitoring the export of fur and leather raw materials across the customs border of the Republic of Uzbekistan, taking into account: establishing the submission of documents (copies of the export contract, pricing to the export contract) to the Uzcharmsanoat Association in electronic form through the program, by export organizations to monitor export contracts; abolishing the practice of paying a fee to the Fund for Support and Development of the Leather and Footwear Industry of the Association in the amount of 5 percent of the value of exported products for the export of wet blue raw materials across the customs border of the Republic of Uzbekistan, as well as submitting a copy of the payment document; carrying out by the Association of monitoring of export contracts submitted by export organizations within one working day and notification of the State Customs Committee on the results of monitoring in electronic form. Draft normative legal act April 2023 Association "Uzcharmsanoat" (F. Boboev), State Customs Committee (A. Mavlonov) 31. Establishment of an annual fee which is paid by business entities in the amount of one base calculated value, to be paid in the amount of 50 percent of the base calculated value for providing business entities with fiscal modules and services provided by the operator. Draft normative legal act April 2023 State Tax Committee (Sh. Kudbiev) 32. Ensuring integration with the Digital Data Platform of departmental information systems at the request of non-governmental organizations in compliance with information security requirements and in agreement with the authorized bodies, in the absence of separate information systems, opening personal accounts for them on the digital data platform. In this respect, the costs associated with the integration of departmental information systems of non-governmental organizations with the digital data platform or the opening of personal accounts for them shall be covered by the relevant non-governmental organization. Practical Measures July 2022 Ministry for the Development of Information Technologies and Communications (Sh. Shermatov) 33. Optimization of the public services delivery for military registration and removal from it through the methods of business process reengineering (BPR), the maximum reduction in the procedure, time limits and necessary documents, as well as the establishment of notification of the authorized body through the SPIPS in case of a change of job, position, marital status of the person. Draft normative legal act May 2023 Ministry of Defence (B. Kurbonov), Ministry of Justice (R. Davletov), Ministry for the Development of Information Technologies and Communications (Sh. Shermatov) 34. Optimization of the public services delivery for the adoption of a child through the methods of business process reengineering (BPR), the maximum reduction in the order, time limits and necessary documents. Full digitalization of the provision of this public service, the establishment of acceptance of applications in electronic form and open online monitoring of the queue for filing applications. Draft normative legal act June 2023 Ministry of Public Education (B. Saidov), Ministry of Health care (B. Musaev), National Guard (R. Zhuraev), Ministry of Justice (R. Davletov) 35. Development of the legal framework for the public services delivery for the issuance of a reference about a fire that has occurred. Draft normative legal act September 2023 Ministry of Emergency Situations (A. Kuldoshev), Ministry of Justice (R. Davletov) 36. Development of the legal framework for the provision of a public service for issuing a conclusion on the types of products “in bulk” specified in the List of raw materials intended for the production of medicines and medical products exempt from value added tax upon import. Draft normative legal act November 2023 Ministry of Health care (B. Musaev), Ministry of Justice (R. Davletov) III. Widespread introduction of modern information and communication technologies in the sphere, expansion of interdepartmental electronic interaction in the public services delivery and digitization of existing databases, increase in the share of electronic public services 37. Implementation of uniform standards for identification of a person and alternative methods in the provision of public, banking, social services and other administrative procedures.In this respect, the identification of persons through the Mobile-ID system will be established in the public services delivery. Comprehensive measures July 2022 Ministry for the Development of Information Technologies and Communications (Sh. Shermatov), Ministry of Justice (R. Davletov), interested ministries and departments 38. Improving the SPIPS mobile application and expanding the use of popular services through this application.Wherein: the most demanded public services shall be selected; the volume of services provided in the SPIPS mobile application with identification of persons using the Mobile-ID system will be significantly expanded. Comprehensive measures July 2022 Ministry for the Development of Information Technologies and Communications (Sh. Shermatov), Ministry of Justice (R. Davletov) 39. In order to create additional opportunities for identifying a person when using public services, approval of the definition of the "Verified User" status and its validity period, a description of various ways to verify the user's identity, as well as a list of information and public services necessary to obtain the status of "Verified User". Draft normative legal act July 2022 Ministry for the Development of Information Technologies and Communications (Sh. Shermatov), Ministry of Justice (R. Davletov), State Personalization Center (U. Tashkhodzhaev) 40. Taking appropriate measures to limit the access of the dismissed employee to information systems in which public services are provided through the Electronic Government system, by integrating information systems related to the system of the interdepartmental hardware and software complex "Unified National Labor System". Comprehensive measures August 2022 Ministry for the Development of Information Technologies and Communications (Sh. Shermatov), Ministry of Employment and Labor Relations (N. Khusanov), interested ministries and departments 41. Communication to the population and business entities of information about the services of Electronic Government in the form of SMS messages through the networks of mobile operators on the basis of preferential tariffs, while: Comprehensive measures August 2022 Ministry for the Development of Information Technologies and Communications (Sh. Shermatov), interested ministries and departments between the state institution "Electronic Government Project Management Center" and mobile operators, contracts shall be concluded that provide for the sending of SMS messages at reduced rates; a stage-by-stage integration of the system of information and notification about the services of the "Electronic Government" with the relevant information systems of state bodies and organizations shall be carried out. As needed 42. Development of software for authorization of users and information resources of the "Electronic Government" system, in this respect: Comprehensive measures September 2022 Ministry for the Development of Information Technologies and Communications (Sh. Shermatov) the terms of reference of the information system to be developed, which is to be examined by the authorized bodies; an information system to be developed and implemented. October 2022 43. Establishing the practice of maintaining an open data registry on the official website of the department providing public services, which covers the time of acceptance of an application for a public service, the responsible executor, status and results. Practical Measures September 2022 All ministries and departments providing public services 44. Implementation of the procedure for the mandatory use of classifiers and identifiers developed directly by authorized bodies in all information systems used in the public services delivery. In this respect, the classifiers used so far by all ministries and departments will be unified. Comprehensive measures September 2022 Ministry for the Development of Information Technologies and Communications (Sh. Shermatov), interested ministries and departments 45. In order to ensure the relevance of information and uniformity of statistical data available in state bodies, conduct a complete inventory of the database of the State Tax Committee, the State Committee on Statistics and the Ministry of Justice on registered legal entities and individual entrepreneurs. Maintaining of the said databases by using information included in the lists of unified identifiers, directories and classifiers of e-government, used mandatorily in the information systems of state bodies and organizations, as well as when making changes to one of them - introducing a mechanism for reflecting these changes in all of the above bases in real time. Comprehensive measures May — December 2022 State Tax Committee (Sh. Kudbiev), State Committee for Statistics (B. Begalov), Ministry of Justice (R. Davletov) 46. Display of data of personal documents of citizens (driver's license, certificate of registration of a motor vehicle and the state of an individual accumulative pension account and other data), fines, restrictions on traveling abroad, the state of debt on a writ of execution and all available permits and licenses of a business entity on their personal account at SPIPS. Practical Measures October 2022 Ministry for the Development of Information Technologies and Communications (Sh. Shermatov), Bureau of Enforcement (H. Kabirjanov), Ministry of Justice (R. Davletov) 47. Implementation of "Finger Print" devices for data confirmation in the Centers in the public services delivery. Comprehensive measures October — December 2022 Ministry of Justice (R. Davletov) 48. Opening of the “Electronic Payments” section in the SPIPS for online payment of state duties, fees, penalties and fines and other payments levied by state bodies, in this respect: the section “Payment for public services” to be created and payment services to be introduced; a unified form of receipts for payment of public services to be introduced; the service "Cost of public services" to be launched in SPIPS; an inventory of documents of payment systems implemented in the SPIPS to be carried out; negotiations to be held and agreements to be concluded with new payment systems; a service for the use of new payment systems to be introduced in SPIPS. Comprehensive measures February 2023 Ministry for the Development of Information Technologies and Communications (Sh. Shermatov), Ministry of Justice (R. Davletov), interested ministries and departments 49. Creation of a section in the SPIGU that has additional facilities for persons with limited abilities and disabilities (functions: adding contrast, increasing the font, sound, etc.). Comprehensive measures February 2023 Ministry for the Development of Information Technologies and Communications (Sh. Shermatov) 50. Establishing a testing capability for implemented services, in this respect: Comprehensive measures February 2023 Full Ministry for the Development of Information Technologies and Communications (Sh. Shermatov), Ministry of Justice (R. Davletov) a section “testing services” to be created in the SPIPS, users to test the implemented new electronic public services and make proposals; feedback to be established between applicants and service providers, proposals and comments to be considered. time 51. Implementation of a unified information system for issuing qualification certificates for the right to engage in certain types of activities and conduct attestation, in this respect: Comprehensive measures November 2022 Ministry for the Development of Information Technologies and Communications (Sh. Shermatov), interested ministries and departments design and technical documentation for the creation of an information system to be developed; an information system to be developed, to which ministries and departments (which do not have an appropriate information system) to be connected in the prescribed manner, empowered to issue qualification certificates and conduct attestation; December 2022 the integration of the information system with the SPIPS to be carried out. January 2023 52. Taking measures for the complete transfer to electronic format (digitization) of archival information of the information systems "Recording of psychoneurological patients" and "Recording of narcological patients" of the Ministry of Health. Practical Measures November 2022 Ministry of Health care (B. Musaev) 53. Revision and improvement of the information system "Unified Electronic Archive of the Civil Registry Office" in terms of creating convenience for its users, simplifying the entry and search for information. Comprehensive measures December 2022 Ministry of Justice (R. Davletov) 54. Rejection of the practice of re-filling out the questionnaire by applicants when providing the same service by introducing a "digital footprint" of the applicant in the public services delivery. Comprehensive measures July 2023 Ministry for the Development of Information Technologies and Communications (Sh. Shermatov), Ministry of Justice (R. Davletov) 55. Development of the public services delivery through a mobile application on the principle of "Documents are in the phone".In this respect, to upload documents such as a pension certificate, student certificate, certificate of a person with a disability, including in a mobile application, and implement their identification also through a QR code. Comprehensive measures December 2022 Off-budget pension fund (A. Khaidarov), Ministry of Higher and Secondary Specialized Education (A. Toshkulov), Ministry of Health care (B. Musaev), Ministry for the Development of Information Technologies and Communications (Sh. Shermatov) 56. The introduction of sending the results of the rendered public services at the request of the applicants through their personal pages on social networks or special bots in messengers. Practical Measures January 2023 Ministry of Justice (R. Davletov), Ministry for the Development of Information Technologies and Communications (Sh. Shermatov) 57. Establishing the provision of an electronic digital signature to natural persons and legal entities using the RSA and ECDSA algorithms that meet the requirements of the international standard PadES. Wherein: the experience of developed countries and international standards to be studied; algorithms to be developed that meet the requirements of international standards for use in electronic digital signatures; a form of electronic digital signature to be developed that meets international standards; an opportunity to be created to use electronic public services by compatriots abroad through an electronic digital signature. Comprehensive measures January 2023 Ministry for the Development of Information Technologies and Communications (Sh. Shermatov), Ministry of Justice (R. Davletov), State Security Service (A. Azizov) 58. Bringing the number of public services in the field of public utilities, cadastre, tax, customs, pensions and employment provided through the SPIPS mobile application to 100 types. Comprehensive measures February 2023 Ministry for the Development of Information Technologies and Communications (Sh. Shermatov), interested ministries and departments 59. Phased implementation of document flow between state bodies exclusively through the interdepartmental integrated platform of the Electronic Government system.In this respect, to identify cases of data exchange through other information systems, to integrate these departments into the Electronic Government system. Comprehensive measures March 2023 Ministry for the Development of Information Technologies and Communications (Sh. Shermatov), Ministry of Justice (R. Davletov), interested ministries and departments 60. Digitalization of databases of state bodies using the capabilities of citizens. In this respect, when entering data into the SPIPS by natural persons themselves or through information systems of authorized bodies, the relevant department shall review and confirm their reliability. Opportunity to be created for citizens themselves to enter the following information into information systems: on obtaining higher education; on obtaining secondary specialized and vocational education; cadastral data of housing; data on training in a general secondary educational institution. Comprehensive measures April 2023 Ministry for the Development of Information Technologies and Communications (Sh. Shermatov), Ministry of Higher and Secondary Specialized Education (A. Toshkulov), Ministry of Public Education (B. Saidov), Cadastre Agency (F. Pulatov) 61. Implementation of a mechanism for determining the overall index of satisfaction with the services of the Centers by their users in the context of districts, regions and the republic.Wherein: criteria for evaluating the services provided by the centers to be developed; Evaluation of the effectiveness of the services provided by each Center to be established, regular publication in the information system of the results of the rating assessment of the provision of services for each region to be established. Comprehensive measures July 2023 Ministry of Justice (R. Davletov) 62. Organization of informing 24 hours, with the provision of consultations and explanations to the population on issues arising in the public services delivery, with the widespread use of information communications (chat, bot, "helpline" and others). Comprehensive measures August 2023 Ministry of Justice (R. Davletov), Ministry for the Development of Information Technologies and Communications (Sh. Shermatov) 63. Phased organization of free Wi-Fi zones in the buildings where the centers are located. Comprehensive measures September 2023 Ministry of Justice (R. Davletov), Ministry for the Development of Information Technologies and Communications (Sh. Shermatov) 64. Implementation of the integration of the electronic system “E-qaror” into the electronic system “Unified electronic archive of the civil registry office”, as well as the creation of the possibility of automatically sending to the civil registry office the decisions adopted by the khokims of districts (cities) on emancipation. Organizational arrangements November 2023 Ministry of Justice (R. Davletov), interested ministries and departments 65. Implementation of the possibility of paying for all services included in the Unified Register of Public Services provided on a paid basis in electronic form.In this respect, public services to be identified for which there is no type of payment in electronic form, measures to be developed to connect such services to the Unified Billing System for recording state duties, fees and other payments for the public services delivery. Comprehensive measures According to the schedule December 2023 Ministry for the Development of Information Technologies and Communications (Sh. Shermatov), Ministry of Justice (R. Davletov), interested ministries and departments 66. Implementation of data management processes, their protection, digitalization of registers of public services provided. Comprehensive measures 2022-2023 Ministry for the Development of Information Technologies and Communications (Sh. Shermatov), Ministry of Justice (R. Davletov), interested ministries and departments In this respect, an inventory of registers of public services delivered by authorized bodies providing public services to be carried out. Based on the results of the inventory, the information bases to be digitalized and the responsible performers for this to be determined. According to the schedule 67. Implementation of sending targeted notifications about the possibility of using the following public services to the personal account of users at the SPIPS: notifications related to the renewal of licenses for the right to operate in any field due to the expiration of their validity; notifications related to informing offenders about the possibility of paying a fine for violating traffic safety rules at a discount; notifications related to the acceptance of applications from graduates of general secondary, secondary specialized and vocational educational institutions for admission to study at higher educational institutions in the year of admission to them. Comprehensive measures According to the schedule 2022-2023 Ministry for the Development of Information Technologies and Communications (Sh. Shermatov), Ministry of Justice (R. Davletov), interested ministries and departments 68. Revision of theLaw of theRepublic of Uzbekistan “On Electronic Government”, in this respect to define in it specific procedures for the provision of proactive public services, maintaining the “Mobile-ID” system, as well as stable sources of financing for Electronic Government projects. Draft normative legal act August 2022 Ministry for the Development of Information Technologies and Communications (Sh. Shermatov), Ministry of Justice (R. Davletov) IV. Introduction of new types and forms of public services, increasing the availability of services and conducting a scientific and practical analysis of the services provided 69. Taking measures to create the necessary conditions for self-service in the Centers and improve the skills of the population to use public services independently. Practical Measures August 2022 Ministry of Justice (R. Davletov) 70. Implementation in the Centers of public services in the cities of Tashkent, Nukus and regional centers: services of a sign language interpreter for persons with hearing and speech impairments; services of a psychologist funded by the Public Services Development Fund, which provides psychological support to persons who do not agree with the results of the public services delivery, and provides consultations to persons in a difficult socio-economic situation. Practical Measures October 2022 Ministry of Justice (R. Davletov) 71. Implementation of the delivery of proactive services, providing for the initiation by state bodies of a proposal that provides for the use of necessary services by citizens in a certain situation, in this respect: Draft normative legal act Ministry of Finance (T. Ishmetov), Ministry of Justice (R. Davletov), Agency for the Development of Medical and Social Services (A. Inakov), National Bank (Sh. Otaboev) appointment of a disability pension without additional appeal of citizens on the basis of relevant conclusions after being recognized as a person (child) with a disability based on the results of a medical and social examination; November 2022 sending after the death of a citizen a notification to the close relatives of the deceased about the receipt of their funds available in the accumulative pension system of Halq Bank; December 2022 appointment by the departments of the Pension Fund of an old-age pensionfrom the moment citizens have the right to receive an old-age pensionwithout their separate application; September 2023 sending notifications related to the replacement of a new citizen ID-cards (passports), a biometric passport for traveling abroad and a driver's license due to the expiration of their validity. October 2023 Ministry of the Internal Affairs (P. Bobozhonov), Ministry of Justice (R. Davletov), Ministry for the Development of Information Technologies and Communications (Sh. Shermatov) 72. Implementation of the granting to new consumers connected to engineering and communication networks of a personal subscriber number simultaneously with supply contracts in a composite order. Draft normative legal act November 2022 Ministry of Energy (A. Akhmedkhadzhaev), Ministry of Justice (R. Davletov) 73. Implementation of the procedure for sending a permit for re-profiling and reconstruction of an object to the applicant and at the same time to organizations involved in the operation of the relevant engineering and communication networks to update information on electric, water and gas networks and the technical conditions of this object. Draft normative legal act December 2022 Ministry of Construction (B. Zokirov) 74. Introduction of maintaininga single actfor each person in the field of civil registration. Practical Measures December 2022 Ministry of Justice (R. Davletov) 75. Development of proposals for the development of infrastructure for the use of ID-cards issued to natural persons and its wide use as a means of identification and verification in the public services delivery. Information and analytical reference December 2022 Ministry for the Development of Information Technologies and Communications (Sh. Shermatov), Ministry of the Interior (P. Bobozhonov), State Personalization Center (U. Tashkhodzhaev), Ministry of Justice (R. Davletov) 76. Carrying out a one-time action on simplified birth registration of persons whose birth is not registered and who do not have a medical certificate of birth. Draft normative legal act December 2022 Ministry of Justice (R. Davletov), Ministry of the Interior (P. Bobozhonov), State Personalization Center (U. Tashkhodzhaev), interested ministries and departments 77. Implementation of the provision of services with their division into separate categories (tracks) depending on the time required for the provision of services introduced in the Centers. Practical Measures May 2023 Ministry of Justice (R. Davletov) 78. Taking measures to create an inclusive environment in the public services delivery to persons with limited physical abilities and disabilities (installation of ramps, extraordinary provision of services to persons (children) with disabilities). Practical Measures 2022-2023 Ministry of Justice (R. Davletov), interested ministries and departments 79. Implementation of the “DXM drive” service, which provides an opportunity to promptly receive the results of services at the Centers without leaving the vehicle. Practical Measures 2022-2023 Ministry of Justice (R. Davletov) 80. Implementation of the provision of remote consulting and certain types of public services to the population by the state institution "Center for the Development of Public Services" through telephone and video calls. Comprehensive measures June 2023 Ministry of Justice (R. Davletov), Ministry for the Development of Information Technologies and Communications (Sh. Shermatov) 81. Commissioning of the "vakolat.uz" platform, which provides for: granting authority to obtain the results of public services; granting authority to apply for certain public services; granting by legal entities powers to their authorized representatives; conclusion of agreements for the provision of legal assistance with lawyers and the provision of authority to provide legal assistance; checking the validity of powers of attorney issued by notaries. Draft normative legal act August 2023 Ministry of Justice (R. Davletov), interested ministries and departments 82. An increase in the types of public services provided on an accelerated basis for an additional fee. Comprehensive measures December 2023 Ministry of Justice (R. Davletov), interested ministries and departments V. Further increasing the responsibility of the authorized bodies for the public services delivery, the development of effective mechanisms to ensure the timely provision of services to the population 83. Conducting an analysis of the causes of violation of the order (terms, procedures) for the public services delivery by state bodies and other organizations authorized to provide public services.In this respect, review procedures for the public services delivery and develop proposals for the introduction of convenient forms of public services. Practical Measures On an ongoing basis Ministry of Justice (R. Davletov) 84. Revision of the requirements for the head of the civil registry office.In this respect, to reduce by one year the relevant length of service in the field of the registry office for employees working in the bodies and institutions of justice, to limit the appointment to the position of head of the registry office of persons who were previously dismissed from the bodies and institutions of justice for a serious violation of official tasks and committed a serious offense in the previous labor activity, which has found its confirmation. Draft Resolution of the Cabinet of Ministers August 2022 Ministry of Justice (R. Davletov) 85. Organization of training seminars for senior officials of state bodies and organizations on the effective application in practice of business process reengineering (BPR) methods in optimizing procedures for the public services delivery. Practical Measures June — September 2022 Ministry of Justice (R. Davletov) 86. Expansion of protection of the violated rights and interests of natural persons and legal entities in the public services delivery in court.In this respect, a reduction in the size of the state fee levied on applications submitted by citizens to administrative courts for the actions of bodies authorized to provide public services. Draft normative legal act August 2022 Supreme Court (K. Kamilov), Ministry of Finance (T. Ishmetov) 87. Improving the procedure for implementing the tasks and functions of state bodies and departments in the implementation of administrative procedures in various spheres of society, transferred to self-regulatory bodies. Organizational arrangements December 2022 Ministry of Justice (R. Davletov), interested ministries and departments 88. Studying the possibility of transferring some functions to lower and (or) higher units of state bodies and other organizations providing public services in order to reduce the time limits for consideration of applications for public services. Information and analytical paper March — October 2023 Ministry of Justice (R. Davletov), interested ministries and departments 89. Implementation of measures to transfer to the private sector certain services provided by government departments and organizations with a re-analysis of public services, while taking measures to gradually transfer to the private sector the following services: sealing of metering devices for electricity, natural gas and water; issuance of permits for the commissioning of heat-consuming devices and heating networks of consumers; maintenance of water supply and sanitation devices that are on the balance of the consumer; installation of reducers on liquefied gas cylinders; training natural persons and legal entities in sanitation courses, improving sanitary culture and teaching them the rules of personal hygiene; development of an architectural and planning task; determination and approval of fuel consumption standards for vehicles and construction machines; determination and approval of norms for the mileage of vehicle tires; approval of the technical gross weight of containers; technical inspection of containers; translation of texts of documents in Turkic, Farsi and Arabic, created in the Arabic alphabet, and preparation of annotations for information in documents; disinfection (fumigation) of exported and imported regulated products; technical inspection of ships. Draft normative legal act January 2023 Ministry of Economic Development and Poverty Reduction (S. Kholkhuzhaev), Chamber of Commerce and Industry (I. Jasimov), Ministry of Justice (R. Davletov), interested ministries and departments VI. Improving the position of Uzbekistan in international rankings and developing international cooperation 90. Improving the position of Uzbekistan in the ranking of the United Nations Sustainable Development Goals (SDGs). Comprehensive measures October 2022 Ministry of Justice (R. Davletov) 91. Regular participation and improvement of the position of Uzbekistan in the World Bankʼs Worldwide Governance Indicators. Comprehensive measures November 2022 Ministry of Justice (R. Davletov) 92. Improving the position of Uzbekistan in the Electronic Government Development Index. Comprehensive measures December 2022 Ministry for the Development of Information Technologies and Communications (Sh. Shermatov), Ministry of Justice (R. Davletov) 93. Introduction of mutual recognition of certificates and provision of services with neighboring states. Practical Measures March 2023 Ministry of Foreign Affairs (A. Kamilov) 94. Studying the issue of expediency of joining the Republic of Uzbekistan to the Convention on the Recognition of Educational Qualifications Relating to Higher Education in the European Region (Lisbon, April 11, 1997) to create information centers ENIC-NARIC, forming a single network in the countries of the European Union and the European Economic Area , as well as in the relevant states of Central and Eastern Europe in order to improve the procedure for recognizing documents on obtaining education in foreign states. 1. Studying the feasibility of joining the Convention together with interested ministries and departments in the manner prescribedby the Law"On International Treaties of the Republic of Uzbekistan". May 2023 State Inspectorate for Supervision of the Quality of Education (U. Tashkenbaev), Ministry of Higher and Secondary Specialized Education (A. Toshkulov), Ministry of Foreign Affairs (A. Kamilov), interested ministries and departments 2. Submission of a generalized conclusion for consideration by the Cabinet of Ministers. July 2023 95. Implementation of the II phase of cooperation under the project of the United Nations Development Program “Improving the public services delivery and strengthening the Governance in rural areas of Uzbekistan”. Practical Measures December 2023 Ministry of Justice (R. Davletov) 96. Holding an international forum in order to establish an exchange of experience with advanced states in the field of public services. Practical Measures 2023 Ministry of Justice (R. Davletov), Ministry for the Development of Information Technologies and Communications (Sh. Shermatov) 97. Expansion of work on the organization of internships abroad, seminars and training courses on the development of public services for employees with the participation of international experts. Practical Measures 2022-2023 Ministry of Justice (R. Davletov), interested ministries and departments 98. Expansion of bilateral relations with the competent authorities of advanced states in the field of public services. Practical Measures 2022-2023 Ministry of Justice (R. Davletov), Ministry for the Development of Information Technologies and Communications (Sh. Shermatov)

ANNEX No. 3 to the Decree of the President of the Republic of Uzbekistan dated April 20, 2022 No. DP-113

LIST

of licenses and permit documents, certain requirements and conditions of which are to be canceled from July 1, 2022

No. Name of the license or permit document Cancellable terms and conditions 1. License for medical activity Availability on the right of ownership or other legal basis of the relevant buildings, premises, equipment and inventory when organizing remote medical consultations and examinations in the field of medical activity using mobile applications. 2. License for pharmaceutical activity (in the direction of retail sales of medicines and medical products) The availability of a pharmacist in the staff of a legal entity during the delivery of medicines and medical products paid by the buyer from pharmacies to buyers; availability of pharmaceutical education for a pharmacy employee for the delivery of medicines and medical products upon consultation by means of communication. 3. License for the development of architectural and urban planning documentation Availability on the right of ownership or other legal basis of the relevant buildings, premises, equipment and inventory; compliance with national standards and requirements for orders received from abroad. 4. Registration card of a cash register with fiscal memory Availability of a stationary point for the use of cash registers with fiscal memory when accounting for cash in the sale of goods, works and services, as well as the existence of an agreement with a servicing bank on the collection of cash proceeds. 5. Confirmation of the right to work in the territory of the Republic of Uzbekistan Obtaining confirmation of the right to carry out labor activities on the territory of the Republic of Uzbekistan when carrying out activities in a remote (online) form, while abroad. 6. Notification of the commencement or termination of activities for the sale of jewelry and other products made of precious metals and precious stones The availability of relevant buildings and structures on the basis of ownership or other property rights for business entities in the form of an online store in the direction of selling jewelry and other products made of precious metals and precious stones.

ANNEX No. 4 to the Decree of the President of the Republic of Uzbekistan dated April 20, 2022 No. DP-113

LIST

of public services which do not require confirmation by an electronic digital signature on the Single Portal of Interactive Public Services from June 1, 2022

1. Issuance of a certificate of the availability or absence of personal housing in the name of a citizen.

2. State registration of the contract for the lease of buildings and structures.

3. State registration of an agreement on the right of limited use (servitude) of someone else's land.

4. Coordination of design estimates for individual housing construction (reconstruction).

5. Coordination of changes in the appearance of the building and structure.

6. Acceptance for operation of buildings and structures completed by construction (reconstruction) (for an individual housing construction object).

7. Acceptance for operation of buildings and structures completed by construction (reconstruction) (which is not an object of individual housing construction).

8. Issuance of address reference.

9. Issuance of a criminal record reference.

10. Assignment of qualification categories to trainers-teachers and instructors-methodologists of sports and educational institutions.

11. Sending an application for recognition of a document on general secondary or secondary specialized education issued in a foreign country.

12. Recognition and nostrification (establishment of equivalence) of a document on education issued in a foreign state.

13. Submission of an application for the installation and removal of a meter of electrical energy.

14. Submission of an application for the installation and removal of a cold water meter.

15. Submission of an application for the installation and removal of a natural gas meter.

16. Submission of an application for the installation and removal of a hot water meter.

17. Coordination of the gas supply project with the territorial gas supply company.

18. Sealing a natural gas meter and concluding a gas supply agreement.

19. Obtaining technical specifications for connection to electrical networks.

20. Sealing the heat meter and drawing up a heat supply contract.

21. Issuance of a permit for admission to operation of heat-using installations and heating networks of consumers.

22. Coordination of the heat supply project with the heat supply company.

23. Coordination of the power supply project for consumers of electrical energy with a capacity of over 20 kW.

24. Obtaining technical specifications for connection to heat supply networks.

25. Obtaining technical specifications for connection to gas networks with a pressure of not more than 1.2 MPa.

26. Sealing a water meter, concluding a contract for the provision of water supply and sanitation services.

27. Coordination of the water supply and sanitation project.

28. Obtaining technical specifications for connection to water supply and sanitation networks.

29. Obtaining a reference of being or not being registered in a psycho-neurological dispensary.

30. Obtaining a reference of being or not being registered in a narcological dispensary.

31. Conducting qualification exams for appraisers and issuing a qualification certificate to them.

32. Conducting qualification exams for realtors and issuing a qualification certificate to them.

33. Issuance of a cadastral passport of a real estate object.

34. Admission of children to state preschool educational organizations.

35. Coordination of projects for the construction, reconstruction and repair of roads, road structures, railway crossings, gas stations, gas filling stations and gas filling stations located on highways and along streets.

36. Obtaining a hydrogeological conclusion.

37. Information about accrued wages.

38. Military registration and removal from military registration.

Note: the user of public services shall be provided with information relating only to their personality.

ANNEX No. 5 to the Decree of the President of the Republic of Uzbekistan dated April 20, 2022 No. DP-113

SCHEDULE

for integration of information systems of state bodies and organizations into the system of electronic notification about public services provided to the population and business entities within the framework of the Electronic Government

No. Types of notification Implementation period Responsible ministries and departments 1. Notification of effective fines. May 2022 Ministry of the Interior 2. Notification of existing debts for utility bills. June 2022 Ministry of Housing and Communal Services 3. Notification of the expiration of the motor vehicle insurance policy. June 2022 Fund for Guaranteeing Payments for Compulsory Insurance of Civil Liability of Vehicle Owners 4. Notification of the date of the technical inspection of the motor vehicle. July 2022 Ministry of the Interior 5. Notification of the deadline for checking the gas, hot and cold water meters. July 2022 Ministry of Housing and Communal Services 6. Notification of the expiration of the citizen's passport, identification ID-card and driver's license. August 2022 Ministry of the Interior 7. Notification of the expiration of the electronic digital signature key. August 2022 State Tax Committee 8. Notification of the expiration of the certificate of state registration of individual entrepreneurship. September 2022 Ministry of Justice

ANNEX No. 6 to the Decree of the President of the Republic of Uzbekistan dated April 20, 2022 No. DP-113

SCHEDULE

for phased integration of information systems and databases of state bodies authorized to conduct and consider cases of administrative offenses into the Unified Billing System

No. Name of administrative fines Time Limit Responsible authorities 1. Administrative Penalties for violation of legislation in the field of public services. June 2022 Ministry of Justice, Ministry of the Interior, Mininfocom 2. Penalties in the field of Emergency situations: for violation of fire safety rules; for violation of the requirements of the legislation on the protection of the population and territories from emergency situations. Ministry of Emergency Situations, Ministry of the Interior, Ministry of Information 3. Penalties for violations of labor and labor safety legislation, as well as for violations of legislation on private employment agencies. Ministry of Employment and Labor Relations, Ministry of the Interior, Ministry of Information 4. Penalties for failure to report information about conscripts and those liable for military service, violation of the rules of military registration. Ministry of Defense, Ministry of the Interior, Ministry of Information 5. Penalties in the mining and geological sphere: for violation of the requirements for the protection and use of subsoil; for violation of the rules and requirements for conducting work on the geological study of subsoil; for violating the rules for the protection of water reserves. Inspectorate for the Control of Mining and Geological Activities, Ministry of the Interior, Ministry of Information 6. Penalty for violation of veterinary, as well as veterinary and sanitary rules and regulations. State Committee for Veterinary Medicine and Livestock Development, Ministry of the Interior, Ministry of Information 7. Traffic Penalties. Ministry of the Interior, Ministry of Information 8. Penalties in the field of Public Safety: for violation of the requirements of the state of emergency; for encroachments on public order under the state of emergency. Ministry of the Interior, Ministry of Information 9. Penalty for violation of the rules of stay in the Republic of Uzbekistan. Ministry of the Interior, Ministry of Information 10. Penalties in Military field: for evading military or alternative service; for intentional damage to military registration and military documents or their loss due to negligence. Ministry of Defence, Ministry of the Interior, Ministry of Information 11. Penalties in the field of sanitary and epidemiological safety: for violation of the legislation on sanitary and epidemiological welfare; for violation of sanitary norms, rules and hygienic standards; for violating epidemic control rules. Service for Sanitary and Epidemiological Welfare and Public Health, Ministry of the Interior, Ministry of Information 12. Penalties for violation of the requirements of legislative acts and regulations in the field of technical regulation in industrial, radiation and nuclear safety, safety of work in subsoil use and operation of park attractions at facilities controlled by the State Committee for Industrial Safety of the Republic of Uzbekistan. State Committee for Industrial Safety, Ministry of the Interior, Ministry of Information 13. Penaltiesin the field of ecology and environmental protection: for violation of the procedure for granting land; for untimely return of temporarily occupied lands or failure to bring them into a condition suitable for their intended use. State Committee of the Republic of Uzbekistan for Ecology and Environmental Protection, Ministry of the Interior, Ministry of Information 14. Penalties in the customs area: for violation of the regime of the customs control zone; for violation of the procedure for notifying the customs authority of crossing the customs border or of the intention to export goods and vehicles outside the customs territory of the Republic of Uzbekistan; for failure to take action in the event of an accident or force majeure. July 2022 State Customs Committee, Ministry of the Interior, Ministry of Information 15. Penalty for violation of rules in the field of communications, informatization and telecommunication technologies. State Inspectorate "Uzkomnazorat" Ministry of the Interior, Ministry of Information 16. Penalty for violation of the procedure for submitting information on the occurrence of obligations of taxpayers. State Tax Committee, Ministry of the Interior, Ministry of Information 17. Penalty for non-compliance with technical regulations or mandatory requirements of standards and violation of the rules of mandatory certification. Uzbek Agency for Technical Regulation, Ministry of the Interior, Ministry of Information 18. Penalties in the field of cadastre: for the mismanagement of land or bringing them into an unusable state; for unauthorized deviationfrom on-farm land management projects, violation of the rules for maintaining the state land cadastre; for the destruction or damage of boundary and restrictive signs. Cadastre Agency, Ministry of the Interior, Ministry of Information 19. Drinking waterpenalties: for violation of established rules and technology for drilling wells for drinking purposes; for violation of the established drinking water intake limits; for violation of the rules for the operation of objects of the drinking water supply and sewerage system; for unauthorized connection to water supply networks and other violations of the rules for using drinking water supply pipelines; for unauthorized connection to the sewer networks of residential buildings, public, industrial and other facilities. Inspections for the control of the use of drinking water, Ministry of the Interior, Ministry of Information 20. Penalties in the field of antimonopoly: for violating the legislation on competition, natural monopolies and consumer protection; for evasion, untimely or improper execution of orders to eliminate violations of consumer rights; for the manufacturer's evasion from fulfillment, untimely or improper fulfillment of the instructions of public administration bodies exercising control over the safety and quality of goods (works, services). Antimonopoly Committee, Ministry of the Interior, Ministry of Information 21. Penalty for violation of the procedure for submitting state statistical reporting. State Committee on Statistics, Ministry of the Interior, Ministry of Information

ANNEX No. 7 to the Decree of the President of the Republic of Uzbekistan dated April 20, 2022 No. DP-113

TARGETS (INDICATORS)

for accelerated development of the public services delivery system in 2022 – 2026

No. Targets Measurement unit Annual Indicators Baseline 2022 2023 2024 2025 2026 1. Number of public services provided Quantity 14 million 16 million 19 million 20 million 21 million 22 million 2. Share of public services provided electronically* % 30 35 40 50 60 70 3. Number of services provided by Public Services Centers Quantity 172 200 225 250 275 300 4. Number of services provided through the Single Portal of Interactive Public Services* Quantity 300 340 380 400 430 450 5. Number of services provided through the information system“License” Quantity 17 000 20 000 25 000 28 000 30000 35000 6. Creating an enabling environment in public service centers for persons with disabilities Number of centers 2 10 15 20 25 30 7. Number of public services provided through the mobile application * Quantity 60 100 130 180 200 250 8. Optimization of procedures for the public services delivery using business process reengineering (BPR) methods Quantity 100 110 115 120 125 130 9. Creation of free Wi-Fi zones in Public Services Centers Quantity 0 14 30 40 50 60 10. Scientific analysis of the relevance, scope and problems of each public service Quantity 5 10 20 25 30 35

Note:

Target indicators in paragraphs 2 – 4, 6, 7 – 9 shall be added from year to year (in ascending order);

* The Ministry for the Development of Information Technologies and Communications shall be responsible for achieving the targets in paragraphs 2, 4, 7.

ANNEX No. 8 to the Decree of the President of the Republic of Uzbekistan dated April 20, 2022 No. DP-113

Amendments to certain acts of the President of the Republic of Uzbekistan

1. In the fourth paragraph of clause 1 of the Decree of the President of the Republic of Uzbekistan dated April 11, 2018 No. UP-5409 “On measures to further reduce and simplify licensing and permit procedures in the field of entrepreneurial activity, as well as improve the conditions for doing business”, the words “Public service agencies under Ministry of Justice" shall be replaced by the words "Ministry of Justice".

2. In paragraph eight of clause 11 of the Decree of the President of the Republic of Uzbekistan dated May 15, 2019 No. UP-5719 “On measures to determine the Navoi region as a free economic zone for innovative, high-tech, export-oriented and import-substituting industries”, the words “Public Services Agency under the Ministry of Justice” should be replaced the words "Ministry of Justice".

3. In clause 1 of the Concept for the efficient use of land and water resources in agriculture, approved by Decree of the President of the Republic of Uzbekistan dated June 17, 2019 No. UP-5742:

from the eighth paragraph , the words “Public service agencies,” shall be deleted;

in paragraph thirteen the words "Public Services Agency under the Ministry of Justice" shall be replaced by the words "Ministry of Justice".

4. In the Decree of the President of the Republic of Uzbekistan dated January 31, 2020 No. UP-5930 “On additional measures to accelerate the development of the national system for the public services delivery”:

a) paragraphs 1, 11 and 12 shall be declared invalid;

b) in paragraph 3 the word "Agency" shall be replaced by the words "Ministry of Justice";

c) from the second and third paragraphs of clause 9 the word “Agencies”, shall be excluded;

d) in clause 10 the word "Agencies" shall be replaced by the words "Ministry of Justice";

e) in clause 14:

in the second paragraph, the words “off-budget fund of the Agency” shall be replaced by the words “Fund for the development of public services of the Ministry of Justice”;

in the fourth paragraph , the word "Agency" shall be replaced by the words "public services centers";

f) the fourth paragraph of clause 18 shall be stated in the following wording:

“To Minister of Justice of the Republic of Uzbekistan R.K. Davletov — to ensure the creation and further functioning of branches in mahallas, taking into account their needs, population quantity nd remoteness from the centers, staffing them with qualified personnel, uninterrupted operation and continuous improvement of the Automated System for State Registration and Registration of Business Entities, the introduction of modern standards for training, retraining and advanced training of personnel for the system of the Ministry”.

5. In paragraph 23 of the Decree of the President of the Republic of Uzbekistan dated February 18, 2020 No. UP-5938 “On measures to improve the socio-spiritual atmosphere in society, further support for the mahalla institution, as well as raising the system of work with families and women to a new level” the words “Public Services Agencies under the Ministry of Justice” shall be replaced by the words “Ministry of Justice”.

6. In the Decree of the President of the Republic of Uzbekistan dated May 19, 2020 No. UP-5997 “On measures to further improve the activities of justice bodies and institutions in the implementation of state legal policy”:

subparagraph "a" of paragraph 9 shall be recognized as invalid;

in the column "Target indicators" of position 43 of Appendix No. 3 , the words "Public Services Agency" shall be replaced by the words "Center for Public Services";

Clauses 9 and 11 of Annex No. 7 shall be recognized as invalid.

7. In the column "Time Limits" of position 30 of Appendix No. 2 to the Decree of the President of the Republic of Uzbekistan dated June 22, 2020 No. UP-6012 "On Approval of the National Strategy of the Republic of Uzbekistan on Human Rights", the words "2022" shall be replaced by the words "2023".

8. In the text in the state language of Annex No. 15 to the Decree of the President of the Republic of Uzbekistan dated October 5, 2020 No. UP-6079 “On approval of the Strategy “Digital Uzbekistan — 2030” and measures for its effective implementation” in the column “Izhrochilar” position 43 of the word “ Davlat hizmatlari agentligi (U. Mukhammadiyev)” shall be replaced by the words “Adliya vazirligi R. Davletov”.

9. In the Decree of the President of the Republic of Uzbekistan dated March 23, 2021 No. UP-6191 “On additional measures to further create favorable conditions for the population and business entities when using public services, reducing bureaucratic barriers in this direction”:

a) Paragraph six of clause 1 shall be stated as follows:

“the amounts of payments overpaid by natural persons and legal entities when using services through public service centers, as well as the amounts of fees additionally paid for the public services delivery in an expedited manner (in case of failure to provide services in an expedited manner), shall be returned in a simplified manner at the expense of the Fund for development of public services of the Ministry of Justice (hereinafter referred to as the Ministry) within one working day. In this respect, the returned funds shall be collected by the Ministry from the relevant state bodies and organizations in the manner of recourse”;

b) in the second paragraph of clause 7, the words “Agency shall be” shall be replaced by the words “Public services centers shall be”;

c) in paragraph 9 of clause 8 the words “To the Public Services Agency” shall be replaced by the words “To the Ministry of Justice”;

d) in the third paragraph of clause 9 the word "Agency" shall be replaced by the words "Ministry of Justice";

e) in the first paragraph of clause 13 the words “Minister of Justice R.K. Davletov and Director of the Public Services Agency U.I. Mukhammadiev” to be replaced by the words “and the Minister of Justice R.K. Davletov";

f) in the column "Authorized bodies responsible for providing information and documents" of position 18 of Appendix No. 1 , the words "Public Services Agency" shall be replaced by the words "Ministry of Justice".

10. In the first paragraph of clause 11 of the Decree of the President of the Republic of Uzbekistan dated April 6, 2021 No. UP-6199 “On measures to further improve the public administration system in the fields of tourism, sports and cultural heritage”, the words “Public Services Agency” shall be replaced by the words “Ministry of Justice” .

11. From the first paragraph of clause 14 of the Decree of the President of the Republic of Uzbekistan dated April 7, 2021 No. UP-6202 “On measures to raise the cinema art and film industry to a qualitatively new level and further improve the system of state support for the industry”, the words “by the Intellectual Property Agency” shall be deleted.

12. In the column “Implementation mechanisms” of position 8 of Appendix No. 3 to the Decree of the President of the Republic of Uzbekistan dated April 13, 2021 No. UP-6207 “On measures to further develop the capital market”, the words “Public Services Agency” shall be replaced by the words “Ministry of Justice”.

13. Position 15 of Appendix No. 5 to the Decree of the President of the Republic of Uzbekistan dated April 30, 2021 No. UP-6218 “On measures for the comprehensive systematization of the national legislative framework” shall be excluded.

14. In the column "Organizations providing information" positions 22 — 25 of Appendix No. 4 to the Decree of the President of the Republic of Uzbekistan dated June 28, 2021 No. UP-6252 "On approval of the Strategy for the development of the national system of the Republic of Uzbekistan to combat the legalization of proceeds from crime, financing of terrorism and financing the proliferation of weapons of mass destruction” the words “Public Services Agency” shall be replaced by the words “Ministry of Justice”.

15. In the text in the state language of the State Program for the Implementation of the Development Strategy of New Uzbekistan for 2022-2026 in the “Year of Ensuring Human Interests and Development of the Mahalla”, approved by Decree of the President of the Republic of Uzbekistan dated January 28, 2022 No. UP-60, in the column “Amalga oshirish mekhanizmalari" of position 132 the words "Davlat hizmatlari agentligi" shall be replaced by the words "Adliya vazirligi".

16. In paragraph 2 of the notes to Appendix No. 21 to the Decree of the President of the Republic of Uzbekistan dated December 29, 2017 No. PP-3454 “On the forecast of the main macroeconomic indicators and parameters of the State Budget of the Republic of Uzbekistan for 2018”, the words “Public Services Agency under the Ministry of Justice” shall be replaced by the words "Ministry of Justice".

17. In the Resolution of the President of the Republic of Uzbekistan dated April 11, 2018 No. PP-3662 “On additional measures to accelerate the development of the system for the public services delivery”:

in the eighth paragraph of clause 2 the word "Agency" shall be replaced by the words "Ministry of Justice";

in paragraph eight of clause 3, the words “off-budget fund of the Agency” shall be replaced by the words “Public Services Development Fund”;

in the fourth paragraph of clause 6 and the first paragraph of clause 13 the word "Agency" shall be replaced by the words "Ministry of Justice";

in paragraph 23 , the words "off-budget fund of the Agency" shall be replaced by the words "Public Services Development Fund".

18. In the Resolution of the President of the Republic of Uzbekistan dated May 8, 2018 No. PP-3701 "On the organization of the construction of buildings of Public Service Centers at the People's Reception Offices of the President of the Republic of Uzbekistan in districts (cities) on the terms of public-private partnership":

a) in clause 2:

in the second paragraph , the word "Agency" shall be replaced by the words "Ministry of Justice";

in the third paragraph , the word "Agency" shall be replaced by the words "Ministry of Justice";

the tenth paragraph shall be stated in the following wording:

"To grant the Ministry of Justice the right to independently conclude bilateral lease agreements for unused premises in the buildings of the People's Reception Offices with the subsequent transfer of incoming funds to the account of the Public Services Development Fund";

b) in the second paragraph of clause 4 the word "Agency" shall be replaced by the words "Ministry of Justice";

c) from the sixth paragraph of clause 5 the word "Agency," shall be deleted.

19. In the column “Authorized agency providing information” of position 5 of Appendix No. 1 to the Resolution of the President of the Republic of Uzbekistan dated May 25, 2018 No. PP-3741 “On measures to further improve the notary system as an institution of preventive justice”, the words “Public Services Agency under Ministry of Justice" shall be replaced by the words "Ministry of Justice".

20. In subparagraph “a” of paragraph 10 of the Resolution of the President of the Republic of Uzbekistan dated September 19, 2018 No. PP-3946 “On measures for the further development of audit activities in the Republic of Uzbekistan”, the words “Public Services Agencies under the Ministry of Justice” shall be replaced by the words “Ministry of Justice”.

21. In the Resolution of the President of the Republic of Uzbekistan dated February 15, 2019 No. PP-4193 “On measures for the further integrated development of the national system for the public services delivery”:

a) paragraph four of clause 1 shall be stated as follows:

“part of the amount of state duties, fees and other payments for public services provided through the Single Portal, to be sent to the Public Services Development Fund of the Ministry of Justice of the Republic of Uzbekistan (hereinafter referred to as the Ministry), shall be reduced from 20 to 10 percent with a proportional distribution of the released funds among other recipients”;

b) in clause 2 the word "Agency" shall be replaced by the word "Ministry";

c) in the second paragraph of clause 4 the word "Agency" shall be replaced by the word "Ministry";

d) in paragraph 7 the words "Agency" and "Ministry of Justice of the Republic of Uzbekistan" shall be replaced by the words "Ministry" and "the Ministry itself", respectively;

e) in the fourth paragraph of clause 8 the word "Agency" shall be replaced by the word "Ministry";

f) Clause 9 shall be declared invalid;

g) the third paragraph of clause 13 shall be excluded;

h) paragraph two of the note to Appendix No. 3 shall be excluded.

22. In the column “Authority responsible for generating data” of position 7 of Appendix No. 2 to the Decree of the President of the Republic of Uzbekistan dated March 7, 2019 No. PP-4235 “On measures to further strengthen guarantees of labor rights and support for womenʼs entrepreneurial activities”, the words “Agency of Public Services” shall be replaced by the words “Ministry of Justice”.

23. In subparagraph “b” of paragraph 10 of the Decree of the President of the Republic of Uzbekistan dated April 11, 2020 No. PP-4671 “On measures to address organizational issues related to the formation of the Tuprokkala district as part of the Khorezm region”, the words “Public Services Agency under the Ministry of Justice” should be replaced the words "Ministry of Justice".

24. In the Regulation on the procedure for assessing the level of socio-economic development of regions based on rating indicators, approved by the Resolution of the President of the Republic of Uzbekistan dated May 1, 2020 No. PP-4702:

in the column “Responsible body*” of positions 29, 30 and 32 of Appendix No. 2 , the words “Public Services Agency” shall be replaced by the words “Ministry of Justice”;

in the column “Responsible body*” of position 14 of Appendix No. 2a , the words “Public Services Agency” shall be replaced by the words “Ministry of Justice”;

in the column “Responsible body*” of positions 38 — 40 and 42 of Appendix No. 3 , the words “Public Services Agency” shall be replaced by the words “Ministry of Justice”;

in the column “Responsible body*” of position 14 of Appendix No. 3a , the words “Public Services Agency” shall be replaced by the words “Ministry of Justice”.

25. In paragraph nine of clause 10 of the Regulations on the shared construction of apartment buildings, approved by the Resolution of the President of the Republic of Uzbekistan dated May 28, 2020 No. PP-4732, the words "Public Services Agency under the Ministry of Justice" shall be replaced by the words "Ministry of Justice".

26. In Resolution of the President of the Republic of Uzbekistan dated December 7, 2020 No. PP-4913 “On additional measures to attract the private sector to areas regulated by the state”:

a) in paragraph 6:

in the fourth paragraph, the words “Public Services Agency” shall be replaced by the words “Ministry of Justice”;

in the sixth paragraph , the words "Public Services Agency" shall be replaced by the words "Ministry of Justice";

b) in the column “Implementation Mechanisms” of item 5 of Appendix No. 1 , the words “Public Services Agency” shall be replaced by the words “Ministry of Justice”.

27. The second paragraph of clause 6 of the Resolution of the President of the Republic of Uzbekistan dated December 14, 2020 No. PP-4921 “On measures to radically improve the system for the provision of postal services” shall be stated as follows:

“In this respect, the cost of postal services shall be set at 10 percent of the amount of state duties, fees and all types of payments paid for public services rendered, and paid by the Ministry of Justice at the expense of a part of the funds sent to this ministry.”

28. In the Regulations on the procedure for determining the Rule of Law Index of the regions, approved by the Decree of the President of the Republic of Uzbekistan dated January 14, 2021 No. PP-4951:

in the column "Departments and organizations responsible for the formation and entry of data" of positions 1.2. and 7.2. of Annex No. 2 , the words “Public Services Agency under the Ministry of Justice” shall be replaced by the words “Ministry of Justice”;

in the column "Responsible" of positions 1.2. of Appendix No. 3 , the words “Head of the territorial department of the Public Services Agency” shall be replaced by the words “Minister of Justice of the Republic of Karakalpakstan, heads of the departments of justice of the regions and the city of Tashkent”.

29. In the column "Time limits of execution" of position 2 of Appendix No. 1 to the Resolution of the President of the Republic of Uzbekistan dated January 28, 2021 No. PP-4965 "On measures to improve the system for the protection of intellectual property objects" the words "June 10, 2021" shall be replaced by the words "May 2022 ".

30. In the text in the state language of Appendix No. 2 to the Resolution of the President of the Republic of Uzbekistan dated August 31, 2021 No. PP-5241 “On measures to strengthen the relationship of the educational process between higher, secondary specialized and professional educational institutions, as well as industrial internships with industry organizations” in the column “Амалиёт ўташ ва келгусида ишга жойлаштириш учун келишув асосида бириктирилган корхона ва ташкилотлар” of position 104, the words “Давлат хизматлари агентлиги Самарқанд вилояти ҳудудий бошқармаси» replace with words «Самарқанд вилоят адлия бошқармаси”.

31. In the column “Responsible for the execution” of position 10 of Appendix No. 2 to the Resolution of the President of the Republic of Uzbekistan dated October 22, 2021 No. PP-5263 “On measures to further improve the conduct of anti-corruption examination of normative legal acts and their drafts”, the words “Public Services Agency ” shall be replaced by the words “Ministry of Justice”.

32. In position 5 of Appendix No. 2 to the Resolution of the President of the Republic of Uzbekistan of January 28, 2022 No. PP-105 “On measures to introduce a unified system of interdepartmental electronic interaction in pre-trial proceedings”:

in the column "Name of the activity" the words "Public Services Agency" shall be replaced by the words "Ministry of Justice";

in the column "Responsible executors" the words "Public Services Agency" shall be replaced by the words "Ministry of Justice".

33. In position 1233 of Appendix No. 2 to the Resolution of the President of the Republic of Uzbekistan dated March 18, 2022 No. PP-168 “On additional measures to further reduce state participation in the economy and accelerate privatization” in the text in the state language:

In the column "Балансда сақловчи (Мулкдор номи)" the words "Давлат хизматлари агентлиги Тошкент вилоят ҳудудий бошқармаси" replace with words "Тошкент вилоят адлия бошқармаси";

In the column "Юқори турувчи орган ёки ташкилот" the words "Давлат хизматлари агентлиги" to replace with words "Адлия вазирлиги".

ANNEX No. 9 to the Decree of the President of the Republic of Uzbekistan dated April 20, 2022 No. DP-113

LIST

of certain acts of the President of the Republic of Uzbekistan, recognized as invalid

1. Clauses 6 and 13 of Annex No. 1 to the Decree of the President of the Republic of Uzbekistan dated August 21, 2017 No. UP-5159 “On amendments and additions, as well as invalidation of certain acts of the President of the Republic of Uzbekistan”.

2. Clause 19 of Annex No. 1 to the Decree of the President of the Republic of Uzbekistan dated September 11, 2017 No. UP-5187 “On amendments, as well as invalidation of certain acts of the President of the Republic of Uzbekistan”.

3. Clauses 2 and 3 of the Annex to the Decree of the President of the Republic of Uzbekistan dated October 18, 2017 No. UP-5209 “On amendments to certain acts of the President of the Republic of Uzbekistan”.

4. Clauses 1 — 3 and 5 , as well as annexes No. 1 — 3 to the Resolution of the President of the Republic of Uzbekistan dated December 12, 2017 No. PP-3430 "On the organization of the activities of the Public Services Agency under the Ministry of Justice of the Republic of Uzbekistan".