Article 122. Claims procedure

Prior to filing a claim with the carrier arising from the carriage of a passenger, baggage, cargo or mail claims must be submitted to him, with the exception of case related to the onset of the death of a passenger or damage to health resulting from an accident.

When carrying out a carriage by one carrier, claims are presented at the point of departure or destination at the discretion of the claimant. When carrying out a carriage by several carriers, claims for violation of the carriage of baggage or cargo are presented at the discretion of the claimant to the first or last carrier, and in case of death or damage to the passengerʼs health, to the carrier performing the carriage on the route section on which the damage occurred.

Claims arising from carriage in direct mixed message are presented:

a) to the carrier if the terminal is the airport;

b) to the relevant transport organization, if the final destination is a railway or road station, marina or port.