Article 28¹. Protection of Consumer Rights in the Sale of Goods (Works and Services) through Information Systems

Goods (works and services) may be sold through information systems based on samples and/or descriptions thereof.

When selling goods (works and services) under a contract concluded through information systems, the seller (manufacturer or service provider) shall, prior to the conclusion of the contract, provide the consumer, in the state language or in another language agreed upon by the parties, with the following information:

the name and address of the seller (service provider) and the procedure for submitting complaints;

the full name and location (legal address) of the manufacturer (service provider or seller), and for imported goods, the name and location (legal address) of both the manufacturer and the importer;

the main consumer characteristics and specific features of the goods (works and services);

the QR code (matrix barcode) of licenses and permit documents;

the price of the goods (works and services), delivery costs, and payment terms;

the warranty obligations of the manufacturer (service provider), conditions for repair of the goods, as well as services related to their maintenance;

other terms for the performance of the contract;

the minimum term of validity of the contract, where periodic delivery of goods, provision of services, or performance of works is envisaged;

the period for acceptance of offers to conclude the relevant contract;

the procedure for termination of the contract.

Upon termination of a contract concluded through information systems, the seller (service provider) shall inform the consumer of the place where the goods are to be returned.

When selling goods based on a sample and/or description, the seller (service provider) shall provide goods that conform to the sample and/or description and shall also give the consumer an opportunity, upon receipt of the goods, to verify their integrity, fitness for use, and preservation of all consumer properties. If the goods do not conform to the sample and/or description, the seller (service provider) shall notify the consumer thereof in advance. Where the goods do not conform to the sample and/or description, the consumer shall have the right to demand: replacement of the goods; or refund of the amount paid.

All expenses related to the return of the goods shall be borne by the seller (service provider).